A sales manager wants to ensure that when a salesperson replies to an email from a customer, the email is automatically linked to the correct opportunity record in Dynamics 365. The salesperson uses the Dynamics 365 App for Outlook. What should the salesperson do to ensure the reply is tracked and linked correctly?

Apply an email template to the reply before sending it.

Attach a knowledge article to the reply before sending it.

Set the reply as high importance before sending it.

Use the 'Track' button on the reply email before sending it.

An organization wants to reduce the number of clicks required for salespeople to track emails and apply templates. They use the Dynamics 365 App for Outlook. What should an administrator configure?

Create a shared mailbox for all sales emails.

Customize the Dynamics 365 App for Outlook to add a 'Track and Template' button to the ribbon.

Enable automatic tracking for all emails sent to leads.

Instruct salespeople to use keyboard shortcuts in Outlook.

A support-focused salesperson receives a technical question from a customer and wants to respond with a knowledge article from Dynamics 365. The response must be tracked to the customer's account. What should the salesperson do?

Search for the knowledge article in the Dynamics 365 pane, insert it into the email, and then track the email.

Copy the article URL from a browser and paste it into the email, then send.

Attach the article as a PDF from the local computer, then track the email.

Use an email template that contains the article, then send without tracking.

An organization wants to simplify the tracking process for its sales team. They want the 'Track' button to be prominently displayed and also want to remove the 'Set Regarding' step for emails that are replies to tracked emails. What should the administrator do?

Customize the ribbon to move the Track button to the top and enable 'Auto-track replies' in the app settings.

Instruct reps to use the keyboard shortcut for tracking and always set regarding manually.

Create a rule in Outlook to automatically track emails from specific contacts.

Enable server-side synchronization to track all emails automatically.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 4Objective 2

Manage Sales Data and Interactions in Outlook MB-280 Practice Questions (Page 8)

Part of the Extend and enhance Dynamics 365 Sales capabilities domain, which accounts for 10–15% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~4–10 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

6concepts

10–15%of the exam

Questions 36–40

36application · medium
A sales manager wants to ensure that when a salesperson replies to an email from a customer, the email is automatically linked to the correct opportunity record in Dynamics 365. The salesperson uses the Dynamics 365 App for Outlook. What should the salesperson do to ensure the reply is tracked and linked correctly?
Select an answer first
37foundation · easy
When using the Dynamics 365 App for Outlook, which record type can be created directly from an email using the Quick Create feature?
Select an answer first
38application · medium
An organization wants to reduce the number of clicks required for salespeople to track emails and apply templates. They use the Dynamics 365 App for Outlook. What should an administrator configure?
Select an answer first
39application · medium
A support-focused salesperson receives a technical question from a customer and wants to respond with a knowledge article from Dynamics 365. The response must be tracked to the customer's account. What should the salesperson do?
Select an answer first
40application · medium
An organization wants to simplify the tracking process for its sales team. They want the 'Track' button to be prominently displayed and also want to remove the 'Set Regarding' step for emails that are replies to tracked emails. What should the administrator do?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MB-280

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MB-280” is a trademark of its owner, used for identification only.

Manage Sales Data and Interactions in Outlook MB-280 Practice Questions (Page 8)

Questions 36–40

When using the Dynamics 365 App for Outlook, which record type can be created directly from an email using the Quick Create feature?

An organization wants to reduce the number of clicks required for salespeople to track emails and apply templates. They use the Dynamics 365 App for Outlook. What should an administrator configure?

A support-focused salesperson receives a technical question from a customer and wants to respond with a knowledge article from Dynamics 365. The response must be tracked to the customer's account. What should the salesperson do?

An organization wants to simplify the tracking process for its sales team. They want the 'Track' button to be prominently displayed and also want to remove the 'Set Regarding' step for emails that are replies to tracked emails. What should the administrator do?

Keep studying — Extend and enhance Dynamics 365 Sales capabilities