A sales manager wants to ensure that when her team creates a new email to a contact from Outlook, the email is automatically linked to the related opportunity and uses the standard company greeting. The team uses the Dynamics 365 App for Outlook. What should the manager configure?

Set the email as a template and instruct the team to manually attach it to the opportunity after sending.

Use the 'Quick Campaign' feature to send the email to all contacts associated with the opportunity.

Enable the 'Track' button and select the 'Set Regarding' option to choose the opportunity before sending.

Create a shared mailbox and configure server-side synchronization to track all emails automatically.

A salesperson wants to see an email they sent from Outlook appear in the timeline of the related Dynamics 365 opportunity record. What must the salesperson do in the Dynamics 365 App for Outlook?

Click 'Track' and select the opportunity as the regarding record.

Set the email's sensitivity to 'Confidential' before sending.

Convert the email to a task and then assign it to the opportunity.

Use the 'Track without Regarding' button on the email.

An organization wants to change which entities appear in the Dynamics 365 App for Outlook's Quick Create menu. Where should an administrator make this customization?

In the Dynamics 365 customization settings.

A sales rep receives an email from a new prospect. The rep wants to create a lead record in Dynamics 365 directly from the email and also send a follow-up email using a standard template. What is the most efficient way to do this in the Dynamics 365 App for Outlook?

Manually create the lead in Dynamics 365, then copy the email content into a new email.

Reply to the email with a template, then create the lead from the sent email.

Use the 'Quick Create' to create a lead, but do not track the email.

Create the lead from the email using 'Create Lead', then reply using a template and track the reply.

What is the purpose of customizing the Dynamics 365 App for Outlook?

To tailor the app to the organization's specific sales processes.

To enable offline access to all Dynamics 365 data.

To automatically upgrade Outlook to the latest version.

To improve the performance of the Outlook desktop application.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 4Objective 2

Manage Sales Data and Interactions in Outlook MB-280 Practice Questions (Page 2)

Part of the Extend and enhance Dynamics 365 Sales capabilities domain, which accounts for 10–15% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~4–10 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

6concepts

10–15%of the exam

Questions 6–10

6application · medium
A sales manager wants to ensure that when her team creates a new email to a contact from Outlook, the email is automatically linked to the related opportunity and uses the standard company greeting. The team uses the Dynamics 365 App for Outlook. What should the manager configure?
Select an answer first
7foundation · easy
A salesperson wants to see an email they sent from Outlook appear in the timeline of the related Dynamics 365 opportunity record. What must the salesperson do in the Dynamics 365 App for Outlook?
Select an answer first
8foundation · easy
An organization wants to change which entities appear in the Dynamics 365 App for Outlook's Quick Create menu. Where should an administrator make this customization?
Select an answer first
9application · medium
A sales rep receives an email from a new prospect. The rep wants to create a lead record in Dynamics 365 directly from the email and also send a follow-up email using a standard template. What is the most efficient way to do this in the Dynamics 365 App for Outlook?
Select an answer first
10foundation · easy
What is the purpose of customizing the Dynamics 365 App for Outlook?
Select an answer first

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