A sales organization is deploying Dynamics 365 Sales. The admin has created the necessary user accounts and assigned Sales Enterprise licenses. The organization uses Exchange Online for email. The admin needs to ensure that email activities from sales users are tracked automatically in Dynamics 365. What should the admin do first?

Set the mailbox record for each sales user to Server-Side Synchronization and approve the mailboxes.

Create a shared mailbox and configure it as the default outgoing mailbox for all sales users.

Enable the Email Engagement feature in the Sales Insights settings.

Assign the System Administrator role to all sales users so they can configure their own mailboxes.

A Dynamics 365 Sales environment has a custom security role named 'Sales Manager' that grants read access to all opportunities in the business unit. A new sales manager is added to the role, but they report that they cannot see opportunities owned by users in a child business unit. What is the likely cause?

The sales manager does not have a Dynamics 365 Sales license assigned.

The sales manager's mailbox is not configured for server-side synchronization.

The security role has Business Unit-level read access, which does not include child business units.

The opportunities in the child business unit are not published.

A sales manager wants to enforce a consistent sales process. The process should require sales reps to move an opportunity through stages: Qualify, Develop, Propose, and Close. Only the sales manager should be able to edit the process definition. What should the administrator do?

Enable the 'Sales Process' setting in the Sales Hub app and assign all users the Salesperson role.

Create a workflow that automatically advances the opportunity through the stages based on field values.

Create a business process flow for the Opportunity entity and assign the Sales Manager security role the privilege to activate the flow.

Create a custom entity named 'Sales Process' and add a lookup field to the Opportunity entity.

Microsoft Certified:Dynamics 365 Sales AI Consultant Associate

Domain 1Objective 1

Configure Sales AB-210 Practice Questions (Page 7)

Part of the Configure Dynamics 365 Sales core features for AI domain, which accounts for 15–20% of the AB-210 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~8–16 in this domain), expect 4–8 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

7concepts

15–20%of the exam

Questions 31–34

31application · medium
A sales organization is deploying Dynamics 365 Sales. The admin has created the necessary user accounts and assigned Sales Enterprise licenses. The organization uses Exchange Online for email. The admin needs to ensure that email activities from sales users are tracked automatically in Dynamics 365. What should the admin do first?
Select an answer first
32application · medium
A Dynamics 365 Sales environment has a custom security role named 'Sales Manager' that grants read access to all opportunities in the business unit. A new sales manager is added to the role, but they report that they cannot see opportunities owned by users in a child business unit. What is the likely cause?
Select an answer first
33foundation · easy
Which tool in Dynamics 365 Sales is used to import data from an Excel file into the system?
Select an answer first
34application · medium
A sales manager wants to enforce a consistent sales process. The process should require sales reps to move an opportunity through stages: Qualify, Develop, Propose, and Close. Only the sales manager should be able to edit the process definition. What should the administrator do?
Select an answer first

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Configure Sales AB-210 Practice Questions (Page 7)

Questions 31–34

Which tool in Dynamics 365 Sales is used to import data from an Excel file into the system?

A sales manager wants to enforce a consistent sales process. The process should require sales reps to move an opportunity through stages: Qualify, Develop, Propose, and Close. Only the sales manager should be able to edit the process definition. What should the administrator do?

Keep studying — Configure Dynamics 365 Sales core features for AI