A Dynamics 365 Sales organization wants to allow sales reps to send SMS messages to customers. They have configured an SMS provider and phone number. However, the reps cannot see the SMS option in the timeline. What should you verify?

That the Teams calling feature is also enabled.

That the reps have the System Administrator security role.

That the customer has a valid email address.

That the SMS feature is enabled for the specific entity, such as Contact or Lead.

A Dynamics 365 Sales administrator needs to ensure that sales reps can access their pipeline data while traveling without an internet connection. The organization uses the Sales mobile app. What should the administrator configure?

Enable the mobile offline profile and assign it to the sales rep security roles.

Create a Power Automate flow to sync data to a local SQL database on the phone.

Set the mobile app to 'Offline mode' in the device settings of each rep's phone.

Export the pipeline data to Excel and instruct reps to review the file offline.

A Dynamics 365 Sales organization has a large number of sales reps who use the mobile app. The mobile offline profile includes all accounts and opportunities, causing long sync times and storage issues on devices. You need to optimize the offline experience without losing access to critical data. What should you do?

Disable offline mode and require reps to use the app online only.

Use a single mobile offline profile with all entities and rely on the sync interval to reduce load.

Increase the device storage capacity by recommending reps to clear other apps.

Create separate mobile offline profiles for different teams and filter by team ownership.

A company wants to use SMS in Dynamics 365 Sales to send appointment reminders. They have configured an SMS provider and a phone number. However, when a sales rep tries to send an SMS from a lead record, the option is not available. What should you do?

Ensure that the lead has a valid email address.

Enable SMS for the Lead entity in the SMS configuration settings.

Add the SMS activity to the Lead form using the form editor.

Assign the System Administrator role to the sales rep.

A sales team uses the Dynamics 365 Sales mobile app on iOS devices. The organization requires that sales reps see only records they own and that offline access be limited to the last 30 days of activities. What should you configure in the Sales mobile app settings?

Set the mobile offline profile to include only the sales rep's own records and configure the sync interval to 30 days.

Assign the Sales Manager security role to all reps so they can view only their own records and set the offline sync to weekly.

Create a mobile offline profile that filters records by owner and set the offline data retention to 30 days.

Enable the 'Ownership-based filtering' toggle in the mobile app and set the cache size to 30 MB.

Microsoft Certified:Dynamics 365 Sales AI Consultant Associate

Domain 5Objective 1

Configure Supporting Apps and Services AB-210 Practice Questions (Page 1)

Part of the Extend and enhance Sales domain, which accounts for 10–15% of the AB-210 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~5–12 in this domain), expect 3–6 from this objective — we provide 21 practice questions to prepare you well beyond it. (estimate)

21questions here

5free pages

4concepts

10–15%of the exam

Questions 1–5

1application · medium
A Dynamics 365 Sales organization wants to allow sales reps to send SMS messages to customers. They have configured an SMS provider and phone number. However, the reps cannot see the SMS option in the timeline. What should you verify?
Select an answer first
2application · medium
A Dynamics 365 Sales administrator needs to ensure that sales reps can access their pipeline data while traveling without an internet connection. The organization uses the Sales mobile app. What should the administrator configure?
Select an answer first
3expert · hard
A Dynamics 365 Sales organization has a large number of sales reps who use the mobile app. The mobile offline profile includes all accounts and opportunities, causing long sync times and storage issues on devices. You need to optimize the offline experience without losing access to critical data. What should you do?
Select an answer first
4application · medium
A company wants to use SMS in Dynamics 365 Sales to send appointment reminders. They have configured an SMS provider and a phone number. However, when a sales rep tries to send an SMS from a lead record, the option is not available. What should you do?
Select an answer first
5application · medium
A sales team uses the Dynamics 365 Sales mobile app on iOS devices. The organization requires that sales reps see only records they own and that offline access be limited to the last 30 days of activities. What should you configure in the Sales mobile app settings?
Select an answer first

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