What is required for a user to make a Teams call from within Dynamics 365 Sales?

A Dynamics 365 Sales premium license

An Azure Communication Services resource

A Teams license with calling capabilities

A sales rep reports that the Dynamics 365 Sales mobile app is showing outdated information. The rep has enabled offline mode. What should you check to resolve the issue?

Reinstall the mobile app on the rep's device.

Review the mobile offline profile sync settings and the last sync time.

Check the rep's security role permissions for the entity.

Verify that the rep has a valid Teams license.

A company wants sales reps to initiate Microsoft Teams calls directly from a contact record in Dynamics 365 Sales. The Teams calling feature is enabled, but the 'Call' button does not appear on the contact form. What should you do first?

Publish the contact form after making changes to the entity metadata.

Verify that the user has a Teams license and that the Teams calling integration is enabled in the Sales settings.

Ensure the contact record has a valid phone number in the 'Mobile Phone' field.

Add the 'Call' button to the contact form using the form editor.

An organization wants to control which entities appear in the Dynamics 365 Sales mobile app. What should the administrator configure?

The mobile app's entity visibility settings

The Power Automate flow settings

The Microsoft Teams integration settings

The Dynamics 365 Sales Insights settings

Microsoft Certified:Dynamics 365 Sales AI Consultant Associate

Domain 5Objective 1

Configure Supporting Apps and Services AB-210 Practice Questions (Page 4)

Part of the Extend and enhance Sales domain, which accounts for 10–15% of the AB-210 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~5–12 in this domain), expect 3–6 from this objective — we provide 21 practice questions to prepare you well beyond it. (estimate)

21questions here

5free pages

4concepts

10–15%of the exam

Questions 16–20

16foundation · easy
What is required for a user to make a Teams call from within Dynamics 365 Sales?
Select an answer first
17application · medium
A sales rep reports that the Dynamics 365 Sales mobile app is showing outdated information. The rep has enabled offline mode. What should you check to resolve the issue?
Select an answer first
18application · medium
A company wants sales reps to initiate Microsoft Teams calls directly from a contact record in Dynamics 365 Sales. The Teams calling feature is enabled, but the 'Call' button does not appear on the contact form. What should you do first?
Select an answer first
19foundation · easy
An organization wants to control which entities appear in the Dynamics 365 Sales mobile app. What should the administrator configure?
Select an answer first
20foundation · easy
Which Microsoft service must be integrated with Dynamics 365 Sales to enable Teams calling from within sales records?
Select an answer first

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