A sales organization is deploying the Dynamics 365 Sales mobile app to a team that frequently works in areas with no internet connectivity. The team needs to access their records and make calls when connectivity is available. The organization also wants to send SMS messages to customers. What should you configure?

Enable offline synchronization and use the mobile app's built-in SMS feature.

Enable offline synchronization, Teams calling integration, and an SMS channel.

Disable offline mode and rely on real-time synchronization.

Enable offline synchronization and use a third-party calling app.

A sales team uses Dynamics 365 Sales and wants to use Teams calling for customer calls. The administrator has enabled Teams calling in the Sales settings. However, the 'Call' button is missing for some users. What is the most likely cause?

Those users do not have a Teams Phone System license.

Those users have disabled the call feature in their personal settings.

Those users are not assigned to the Sales Manager role.

Those users have not installed the Teams desktop app.

A sales team needs to access Dynamics 365 Sales records while in the field. Which app should the administrator deploy to provide mobile access to sales data?

Dynamics 365 Remote Assist mobile app

A Dynamics 365 Sales organization wants to use SMS for customer communication. They have a requirement that SMS messages must be sent only during business hours to avoid disturbing customers. What is the best way to enforce this?

Use a Power Automate flow to delay SMS sending until the next business hour.

Instruct sales reps to manually send SMS only during business hours.

Configure the SMS provider to block messages outside business hours.

Enable a setting in Dynamics 365 Sales that restricts SMS sending to business hours.

Microsoft Certified:Dynamics 365 Sales AI Consultant Associate

Domain 5Objective 1

Configure Supporting Apps and Services AB-210 Practice Questions (Page 2)

Part of the Extend and enhance Sales domain, which accounts for 10–15% of the AB-210 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~5–12 in this domain), expect 3–6 from this objective — we provide 21 practice questions to prepare you well beyond it. (estimate)

21questions here

5free pages

4concepts

10–15%of the exam

Questions 6–10

6foundation · easy
Which channel can be configured in Dynamics 365 Sales to allow salespeople to send and receive text messages with customers?
Select an answer first
7expert · hard
A sales organization is deploying the Dynamics 365 Sales mobile app to a team that frequently works in areas with no internet connectivity. The team needs to access their records and make calls when connectivity is available. The organization also wants to send SMS messages to customers. What should you configure?
Select an answer first
8application · medium
A sales team uses Dynamics 365 Sales and wants to use Teams calling for customer calls. The administrator has enabled Teams calling in the Sales settings. However, the 'Call' button is missing for some users. What is the most likely cause?
Select an answer first
9foundation · easy
A sales team needs to access Dynamics 365 Sales records while in the field. Which app should the administrator deploy to provide mobile access to sales data?
Select an answer first
10expert · hard
A Dynamics 365 Sales organization wants to use SMS for customer communication. They have a requirement that SMS messages must be sent only during business hours to avoid disturbing customers. What is the best way to enforce this?
Select an answer first

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Configure Supporting Apps and Services AB-210 Practice Questions (Page 2)

Questions 6–10

Which channel can be configured in Dynamics 365 Sales to allow salespeople to send and receive text messages with customers?

A sales team uses Dynamics 365 Sales and wants to use Teams calling for customer calls. The administrator has enabled Teams calling in the Sales settings. However, the 'Call' button is missing for some users. What is the most likely cause?

A sales team needs to access Dynamics 365 Sales records while in the field. Which app should the administrator deploy to provide mobile access to sales data?

A Dynamics 365 Sales organization wants to use SMS for customer communication. They have a requirement that SMS messages must be sent only during business hours to avoid disturbing customers. What is the best way to enforce this?

Keep studying — Extend and enhance Sales