Which of the following activities can be displayed in the Timeline control of a Dynamics 365 Sales record?

Custom entities without activities

A sales manager wants the Timeline on the Opportunity form to show only activities from the last 30 days. The admin has configured the Timeline control, but the manager reports that older activities are still visible. What should the admin do?

Set the 'Time frame' property of the Timeline control to 'Last 30 days'.

Create a view that filters activities by date and add it to the Timeline.

Use a business process flow to filter activities by date.

Change the system settings to limit activity retention to 30 days.

A sales team uses Dynamics 365 Sales. They want the timeline on the Account form to show only emails, appointments, and phone calls. Currently, the timeline shows notes and system posts, which clutter the view. What should the administrator configure?

Remove the timeline from the Account form and add a subgrid for activities.

Disable notes and system posts for the Account entity in the system settings.

Create a new view for the Account entity that filters out notes and system posts.

Edit the timeline control on the Account form and select only the activity types that should be displayed.

A company is planning to deploy Dynamics 365 Sales. They have a hybrid environment with some users on Exchange Online and some on Exchange on-premises. The admin needs to ensure that all sales users can use server-side synchronization for email. What prerequisite must be met?

The admin must create a shared mailbox for all users to use for server-side synchronization.

All users must have a Microsoft 365 license that includes Exchange Online.

The on-premises Exchange server must be configured with a certificate and the Dynamics 365 server must be able to connect to it.

All users must have a mailbox in Exchange Online.

A company is migrating from a legacy CRM to Dynamics 365 Sales. They have 500,000 contact records in a SQL database. The data contains duplicate records and some invalid email addresses. The migration team needs to import the data with minimal downtime and wants to clean the data before importing. What should they use?

Use the Data Import Wizard with a CSV file after cleaning the data in Excel.

Use Dataflows to transform and load the data from the SQL database into Dynamics 365.

Use the legacy import tool that imports directly from SQL Server without any transformation.

Use Power Automate to read each record from SQL and create it in Dynamics 365.

Microsoft Certified:Dynamics 365 Sales AI Consultant Associate

Domain 1Objective 1

Configure Sales AB-210 Practice Questions (Page 1)

Part of the Configure Dynamics 365 Sales core features for AI domain, which accounts for 15–20% of the AB-210 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~8–16 in this domain), expect 4–8 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

7concepts

15–20%of the exam

Questions 1–5

1foundation · easy
Which of the following activities can be displayed in the Timeline control of a Dynamics 365 Sales record?
Select an answer first
2expert · medium
A sales manager wants the Timeline on the Opportunity form to show only activities from the last 30 days. The admin has configured the Timeline control, but the manager reports that older activities are still visible. What should the admin do?
Select an answer first
3application · medium
A sales team uses Dynamics 365 Sales. They want the timeline on the Account form to show only emails, appointments, and phone calls. Currently, the timeline shows notes and system posts, which clutter the view. What should the administrator configure?
Select an answer first
4application · medium
A company is planning to deploy Dynamics 365 Sales. They have a hybrid environment with some users on Exchange Online and some on Exchange on-premises. The admin needs to ensure that all sales users can use server-side synchronization for email. What prerequisite must be met?
Select an answer first
5application · medium
A company is migrating from a legacy CRM to Dynamics 365 Sales. They have 500,000 contact records in a SQL database. The data contains duplicate records and some invalid email addresses. The migration team needs to import the data with minimal downtime and wants to clean the data before importing. What should they use?
Select an answer first

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