What is the primary purpose of designing a sales data model in Dataverse for AI-driven sales?

To store data in a format that only AI models can read

To eliminate the need for data integration with other systems

To ensure data is organized and accessible for AI features like predictions and insights

To replace the need for a data warehouse

A mid-sized company is evaluating Dynamics 365 Sales plans. They need Copilot for Sales, AI-powered lead scoring, and the ability to create custom AI agents. They also need advanced forecasting. They have a limited budget and want to minimize licensing costs. What should they choose?

Sales Enterprise without any add-on.

Sales Professional with Sales Insights add-on.

Sales Premium because it includes everything in one license.

Sales Enterprise with Sales Insights add-on and Copilot Studio for custom agents.

A company wants to deploy an AI agent that can answer customer questions about order status and return policies. The agent must also escalate to a human agent when the customer is frustrated. The company has a complex Dataverse data model with multiple custom tables. What is the most important consideration when designing the agent?

Use the default customer service agent template without customization.

Focus on the user interface design of the chat window.

Ensure the agent has access to the relevant Dataverse tables and define clear escalation triggers.

Ensure the agent is available in all languages.

A sales team uses Dynamics 365 Sales Enterprise. They want sellers to get AI-generated email drafts and meeting prep summaries directly inside Outlook without switching apps. The organization has strict data residency requirements and needs to keep all data within the EU. What should the administrator configure?

Deploy the Outlook add-in for Dynamics 365 and enable the email engagement feature.

Enable Copilot for Sales and set the data processing region to an EU datacenter.

Enable the Sales Insights add-on and configure server-side synchronization for Outlook.

Use Power Automate to create a custom Outlook add-in that calls Azure OpenAI.

Microsoft Certified:Dynamics 365 Sales AI Consultant Associate

Domain 2Objective 1

Design an AI-first Sales Strategy AB-210 Practice Questions (Page 1)

Part of the Optimize AI-driven sales domain, which accounts for 20–25% of the AB-210 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~10–20 in this domain), expect 3–7 from this objective — we provide 37 practice questions to prepare you well beyond it. (estimate)

37questions here

8free pages

6concepts

20–25%of the exam

Questions 1–5

1foundation · easy
What is the primary purpose of designing a sales data model in Dataverse for AI-driven sales?
Select an answer first
2foundation · easy
A sales analyst wants to highlight the top-performing sales representatives based on revenue. Which visualization technique is most appropriate?
Select an answer first
3expert · hard
A mid-sized company is evaluating Dynamics 365 Sales plans. They need Copilot for Sales, AI-powered lead scoring, and the ability to create custom AI agents. They also need advanced forecasting. They have a limited budget and want to minimize licensing costs. What should they choose?
Select an answer first
4expert · hard
A company wants to deploy an AI agent that can answer customer questions about order status and return policies. The agent must also escalate to a human agent when the customer is frustrated. The company has a complex Dataverse data model with multiple custom tables. What is the most important consideration when designing the agent?
Select an answer first
5application · medium
A sales team uses Dynamics 365 Sales Enterprise. They want sellers to get AI-generated email drafts and meeting prep summaries directly inside Outlook without switching apps. The organization has strict data residency requirements and needs to keep all data within the EU. What should the administrator configure?
Select an answer first

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Design an AI-first Sales Strategy AB-210 Practice Questions (Page 1)

Questions 1–5

What is the primary purpose of designing a sales data model in Dataverse for AI-driven sales?

A sales analyst wants to highlight the top-performing sales representatives based on revenue. Which visualization technique is most appropriate?

A mid-sized company is evaluating Dynamics 365 Sales plans. They need Copilot for Sales, AI-powered lead scoring, and the ability to create custom AI agents. They also need advanced forecasting. They have a limited budget and want to minimize licensing costs. What should they choose?

Keep studying — Optimize AI-driven sales