Configure AI-powered Intelligence and Insights Features AB-210 Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   A sales manager wants to configure the Sales accelerator to help their team focus on high-priority activities. Which component of the Sales accelerator is used to define the sequence of steps a seller should follow for a given sales process?

   • AWorkflow
   • BQueue
   • CBusiness rule
   • DSequence
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2. 22application · medium

   A sales manager at Contoso wants to prioritize follow-up on high-value opportunities. The team uses the Sales accelerator for daily work queues. The manager notices that the default opportunity scoring model does not reflect the company's focus on deal size and industry. You need to adjust the scoring so that larger deals in the manufacturing industry rank higher. What should you configure?

   • AAdjust the forecast configuration to weight manufacturing deals more heavily.
   • BEnable relationship intelligence to automatically re-rank opportunities based on interaction strength.
   • CCreate a custom opportunity scoring model and publish it as the active model.
   • DModify the Sales accelerator's work assignment rules to filter by estimated revenue and industry.
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4. 23application · medium

   A sales director at Contoso wants to understand the strength of relationships between sellers and key customer contacts. The director also wants to see if there are any gaps in communication coverage. The organization uses Dynamics 365 Sales and Exchange Online. What should the admin configure to provide this insight?

   • AConfigure Copilot to generate relationship summaries from CRM data.
   • BCreate a custom dashboard using out-of-the-box activity records.
   • CEnable conversational intelligence to analyze call recordings for relationship strength.
   • DEnable relationship intelligence and configure the health score and interaction tracking.
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5. 24application · medium

   A sales enablement lead at Contoso wants to use conversational intelligence to identify common customer objections and successful rebuttals from sales calls. The organization uses a third-party telephony system that integrates with Dynamics 365 via a connector. What should the admin do to enable conversational intelligence for these calls?

   • AUse Power Automate to transcribe calls and store them in a SharePoint library.
   • BConfigure relationship intelligence to track call outcomes.
   • CEnable conversational intelligence and ensure the telephony connector provides call recordings to Dynamics 365.
   • DEnable Copilot for Sales and use its call summary feature to identify objections.
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6. 25application · medium

   A sales team has two groups: inside sales and field sales. Inside sales should receive all leads from web forms, while field sales should receive leads from trade shows. The administrator wants to use the Sales accelerator to route leads automatically. What should the administrator configure?

   • ACreate one routing rule that uses the lead source field, and assign all leads to a single team.
   • BCreate two routing rules, one for web-form leads assigned to the inside sales team and one for trade-show leads assigned to the field sales team.
   • CCreate two work assignment rules, one for web-form leads and one for trade-show leads, and assign them to the respective teams.
   • DCreate one routing rule that assigns all leads to a queue, and let the queue manager manually distribute them.
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