Configure AI-powered Intelligence and Insights Features AB-210 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Which model is used by predictive scoring to calculate lead scores in Dynamics 365 Sales?

   • ARule-based model
   • BDecision tree model
   • CMachine learning model
   • DStatistical regression model
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   What is the primary purpose of conversational intelligence in Dynamics 365 Sales?

   • ATo automate email responses to customers
   • BTo create chat bots for customer service
   • CTo analyze sales calls and provide insights to improve communication
   • DTo manage social media interactions
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   Which data source is required for conversational intelligence to analyze sales conversations?

   • ACustomer feedback surveys
   • BEmail threads
   • CCall recordings
   • DSocial media posts
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A sales team uses Dynamics 365 Sales and wants to reduce the time spent reading long opportunity records. They want Copilot to automatically summarize the opportunity's key details, including recent activities and open tasks. The administrator has enabled Copilot for the environment. What else must be configured to ensure Copilot can generate these summaries?

   • AEnsure that the opportunity entity is enabled for Copilot and that the necessary fields (such as activities and tasks) are included in the summarization profile.
   • BConfigure the Sales accelerator to include the opportunity entity in its sequence.
   • CEnable conversational intelligence for the environment, and ensure that the opportunity entity is enabled for Copilot.
   • DCreate a custom Copilot skill that reads opportunity fields and generates a summary.
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A sales operations admin at Fabrikam is implementing conversational intelligence. The organization uses a mix of Microsoft Teams calls and third-party telephony. The admin wants to ensure that all calls are analyzed for keywords and sentiment, and that sellers receive real-time suggestions. However, the third-party telephony system does not currently provide call recordings to Dynamics 365. What should the admin do first?

   • AEnable conversational intelligence for Teams calls only and ignore third-party calls.
   • BConfigure the third-party telephony connector to provide call recordings to Dynamics 365.
   • CUse relationship intelligence to infer call insights from email interactions.
   • DEnable Copilot for Sales to analyze call recordings from third-party systems.
   Reveal Solution Discussion Select an answer first