Contoso's sales team uses Dynamics 365 Sales. The Sales Close Agent is enabled, but the team reports that it only suggests closing actions for a few opportunities. Most opportunities have a custom 'Deal Size' field that the team uses to prioritize. You need to ensure the agent considers this field when making recommendations. What should you do?

Create a Power Automate flow that triggers on opportunity updates and manually updates the agent's recommendation list.

Disable and re-enable the Sales Close Agent to refresh its field list.

Add the 'Deal Size' field to the agent's configuration so it is included in the scoring and recommendation logic.

Ask the sales team to manually filter opportunities by 'Deal Size' before the agent runs.

A Dynamics 365 Sales environment has the Sales Close Agent enabled, but the sales team reports that the agent is not generating any recommendations. The administrator verifies that the agent is enabled and that users have appropriate licenses. What should the administrator check next?

Ensure that the agent's recommendation threshold is set to a very low value.

Verify that the sales team is manually refreshing the agent's data feed.

Confirm that the required prerequisites, such as the Sales Insights add-on and proper security roles, are configured.

Check if the agent's AI model needs to be retrained by the administrator.

The sales operations team at Fabrikam wants to measure whether the Sales Close Agent is helping reps close deals faster. They have enabled the agent and want to track its performance over time. What should they use?

A custom Power BI report that pulls raw opportunity data and compares close rates before and after agent enablement.

The agent's configuration page to see if any settings were changed recently.

The system's audit log to see which users interacted with the agent.

The Sales Close Agent analytics dashboard, which shows adoption, recommendation acceptance, and deal outcome metrics.

What does the Sales Close Agent's 'confidence score' indicate?

The level of certainty the agent has in its recommendation

The number of activities completed on the opportunity

The customer's satisfaction rating

The probability that the opportunity will be won

Microsoft Certified:Dynamics 365 Sales AI Consultant Associate

Domain 4Objective 2

Automate Deal Closing by Using the Sales Close Agent AB-210 Practice Questions (Page 1)

Part of the Develop deals by using intelligent opportunity research domain, which accounts for 25–30% of the AB-210 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~13–24 in this domain), expect 4–8 from this objective — we provide 20 practice questions to prepare you well beyond it. (estimate)

20questions here

4free pages

5concepts

25–30%of the exam

Questions 1–5

1application · medium
Contoso's sales team uses Dynamics 365 Sales. The Sales Close Agent is enabled, but the team reports that it only suggests closing actions for a few opportunities. Most opportunities have a custom 'Deal Size' field that the team uses to prioritize. You need to ensure the agent considers this field when making recommendations. What should you do?
Select an answer first
2application · medium
A Dynamics 365 Sales environment has the Sales Close Agent enabled, but the sales team reports that the agent is not generating any recommendations. The administrator verifies that the agent is enabled and that users have appropriate licenses. What should the administrator check next?
Select an answer first
3application · medium
The sales operations team at Fabrikam wants to measure whether the Sales Close Agent is helping reps close deals faster. They have enabled the agent and want to track its performance over time. What should they use?
Select an answer first
4foundation · easy
What does the Sales Close Agent's 'confidence score' indicate?
Select an answer first
5foundation · easy
Which tool in Dynamics 365 Sales provides real-time monitoring of the Sales Close Agent's performance?
Select an answer first

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Automate Deal Closing by Using the Sales Close Agent AB-210 Practice Questions (Page 1)

Questions 1–5

A Dynamics 365 Sales environment has the Sales Close Agent enabled, but the sales team reports that the agent is not generating any recommendations. The administrator verifies that the agent is enabled and that users have appropriate licenses. What should the administrator check next?

The sales operations team at Fabrikam wants to measure whether the Sales Close Agent is helping reps close deals faster. They have enabled the agent and want to track its performance over time. What should they use?

What does the Sales Close Agent's 'confidence score' indicate?

Which tool in Dynamics 365 Sales provides real-time monitoring of the Sales Close Agent's performance?

Keep studying — Develop deals by using intelligent opportunity research