Task 5 Foster Psychological Safety PMI-ACP Practice Questions (Page 7)

Questions 31–35

1. 31foundation · easy

   Which statement is an example of constructive feedback?

   • AYou are always late and unreliable.
   • BYou don't care about the team's success.
   • CYou should try to be more punctual like everyone else.
   • DWhen you arrived late to the last two stand-ups, the team had to wait to start.
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2. 32expert · hard

   A major feature failed in production. The team's initial reaction is to blame the developer who wrote the deployment script. You suspect the real cause is a lack of automated testing in the deployment pipeline. You need to conduct a blameless post-mortem, but the team is emotional and defensive. Which approach best balances the need for objective analysis with the team's emotional state?

   • AImmediately present the evidence that the deployment pipeline lacks automated tests, so the team can see the real cause.
   • BPostpone the post-mortem until the team has calmed down, to avoid an emotional discussion.
   • CAsk the developer who wrote the script to explain their actions, so the team can understand what went wrong.
   • DStart the post-mortem by acknowledging the team's frustration, then guide them to map the deployment process step-by-step to identify where the failure occurred.
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4. 33application · medium

   A new team member is quiet during retrospectives and rarely shares opinions. You suspect they have valuable insights but are hesitant. Which approach best solicits their feedback in a safe way?

   • AUse an anonymous digital board for retrospective input, then discuss the themes as a team.
   • BAsk them to share their thoughts with you privately after the meeting, and then you present them to the team.
   • CAssign them a specific topic to present at the next retrospective so they are prepared.
   • DAsk them directly in front of the team, 'What do you think? You haven't said much.'
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5. 34application · medium

   In a sprint planning meeting, two senior developers hold opposing technical approaches. The discussion escalates, and each is trying to prove the other wrong. As the facilitator, how can you shift the conversation from debate to dialogue?

   • ARemind the developers of the sprint goal and ask them to defer the decision to the product owner.
   • BAsk each developer to restate the other's position and the underlying concern it addresses before responding.
   • CSuggest the team vote on which approach to adopt so the discussion can move forward quickly.
   • DPause the discussion and schedule a separate meeting for the two developers to resolve their disagreement.
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6. 35application · medium

   A team member consistently delivers incomplete user stories. You want to give feedback that encourages improvement. Which approach is most aligned with constructive feedback principles?

   • ASend an email to the team reminding everyone to follow the definition of done.
   • BWait until the next performance review to discuss the pattern, so you have more examples to share.
   • CMention it in the next team retro so everyone can learn from the issue.
   • DIn the next one-on-one, say, 'I've noticed the last three stories you delivered were missing acceptance criteria. Let's talk about what support you need to meet the definition of done.'
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