Task 6 Facilitate Conflict Management PMI-ACP Practice Questions (Page 5)

Questions 21–23

1. 21expert · hard

   An agile team has been experiencing recurring conflicts between the development team and the operations team during deployments. The conflicts always center on last-minute changes and environment stability. The agile coach suspects the root cause is a lack of shared goals. Which approach is MOST likely to resolve the conflict at its root?

   • AFacilitate a cross-team workshop to define shared success metrics and a common definition of done.
   • BCreate a joint deployment checklist that both teams must follow.
   • CEscalate the issue to management to enforce a rule that changes must be frozen before deployment.
   • DRotate team members between the two teams to build empathy.
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2. 22application · medium

   During a sprint retrospective, two team members disagree about whether to adopt a new testing tool. One argues it will save time, the other says it will increase complexity. The team facilitator wants to resolve this collaboratively. Which action best demonstrates collaborative problem solving?

   • ADefer the decision to the technical lead to avoid wasting team time.
   • BAsk each person to present their case and then let the team vote on the tool.
   • CHave the two team members work together to run a small experiment with the tool and report back.
   • DAgree to adopt the tool for one sprint and then revisit if problems arise.
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3. 23application · medium

   A team member is frequently in conflict with the product owner about user story details. The team member feels the stories are too vague, while the product owner feels the team is over-analyzing. The agile coach suspects the root cause is a lack of a shared understanding of the requirements. Which action is MOST aligned with root cause analysis?

   • AAsk the product owner to write more detailed user stories.
   • BFacilitate a conversation between the team member and product owner to explore their different expectations.
   • CCreate a template for user stories to ensure consistency.
   • DRefer the issue to the project manager to mediate.
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