Task 6 Facilitate Conflict Management PMI-ACP Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A team member is consistently late to daily stand-ups and has become withdrawn. The agile coach learns that the team member is frustrated because they feel their ideas are ignored by the rest of the team. The coach wants to address this conflict. Which approach best matches the conflict level and supports collaborative resolution?

   • ACoach the individual to speak up more assertively in team meetings.
   • BAsk the team to vote on whether the individual's ideas are valid.
   • CHold a team retrospective to discuss how ideas are received and create a safe environment for contribution.
   • DMove the team member to a different team where they might feel more valued.
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2. 2application · medium

   A team is experiencing conflicts because some members feel others are not pulling their weight. The agile coach observes that the conflict is actually due to unclear role definitions. What is the BEST way to address the root cause?

   • AIgnore the conflict and hope it resolves itself.
   • BHave a team meeting to clarify roles and responsibilities.
   • CAsk the underperforming members to work harder.
   • DCreate a performance improvement plan for the team members who are perceived as underperforming.
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4. 3application · medium

   A conflict has arisen between two feature teams in the same program. They are competing for the same shared resource (a database administrator) and are blaming each other for delays. The program manager wants to resolve this. What is the FIRST step?

   • AAssign the database administrator to one team and let the other team wait.
   • BEscalate the issue to the project management office to decide on resource allocation.
   • CAsk the database administrator to work overtime to support both teams.
   • DFacilitate a meeting between the two teams to understand their needs and constraints.
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5. 4expert · hard

   An agile team has been in conflict with the quality assurance (QA) team because the QA team keeps rejecting stories that developers believe are complete. The conflict is recurring and is causing delays. The agile coach suspects the root cause is a different understanding of 'done'. Which approach is MOST effective?

   • AAsk the QA team to be more lenient in their acceptance criteria.
   • BHave the development team and QA team jointly define a shared definition of done.
   • CEscalate the issue to management to enforce a standard definition of done.
   • DAsk the development team to improve the quality of their code.
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6. 5application · medium

   A team is experiencing frequent conflicts during sprint reviews because stakeholders keep changing requirements. The team is frustrated and feels their work is not valued. The agile coach wants to address the root cause of the conflict. What is the most appropriate first step?

   • AInvite stakeholders to a sprint review to see the impact of their changes.
   • BImplement a strict change control process to limit requirement changes.
   • CInterview stakeholders and team members to understand why requirements are changing.
   • DAsk the product owner to stop accepting new requirements after the sprint starts.
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