Task 6 Facilitate Conflict Management PMI-ACP Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   During a sprint, two team members have a conflict about the implementation approach for a user story. They have different technical opinions and are blocking each other's work. The scrum master wants to facilitate a collaborative resolution. What is the BEST way to do this?

   • APostpone the user story to the next sprint to give time for tempers to cool.
   • BAsk the technical lead to choose the approach to avoid delay.
   • CEncourage the two team members to pair-program and try both approaches in a time-boxed experiment.
   • DAsk each team member to explain their approach and then decide which one is better.
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2. 12expert · hard

   An agile team has two sub-groups: frontend and backend developers. They are in conflict over the API design, and the conflict has escalated to the point where they are not collaborating effectively. The team lead wants to resolve this conflict. Which approach is MOST effective?

   • AAssign a senior architect to decide the API design to break the deadlock.
   • BOrganize a joint design workshop where both groups define the API contract together.
   • CHave the frontend and backend developers each present their API design and then let the team choose.
   • DEncourage the two groups to work independently and integrate later.
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4. 13foundation · easy

   During a conflict between two team members over task ownership, the agile coach wants to use collaborative problem solving. Which approach best exemplifies this?

   • ADecide on the task assignment yourself and inform the team of your decision.
   • BBring both members together to discuss the issue and jointly develop a solution.
   • CHave the team vote on the task assignment to resolve the conflict quickly.
   • DAsk each member to submit their preferred solution and choose the one you like best.
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5. 14foundation · easy

   During a retrospective, two team members argue about which feature to prioritize next. The agile coach notices that both are frustrated about missed deadlines and decides to dig deeper. Which action best demonstrates root cause analysis?

   • AAsk each person to describe the symptoms they are experiencing and what they believe is contributing to the conflict.
   • BAssign the feature decision to the product owner to avoid further team conflict.
   • CSuggest that the team take a break and revisit the discussion after a short time-out.
   • DVote on which feature the team should prioritize next to resolve the disagreement quickly.
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6. 15expert · hard

   Two senior developers on an agile team have a long-standing disagreement about coding standards. They have stopped talking to each other, and other team members are taking sides. The agile coach wants to resolve this conflict collaboratively. Which approach is MOST likely to achieve a lasting resolution?

   • ARefer the issue to the architecture review board for a definitive ruling.
   • BEncourage the team to adopt the standard used by the majority of the industry.
   • CAsk the two developers to work together to define a set of coding standards that incorporates both perspectives.
   • DOrganize a team meeting where each developer presents their preferred standard and the team votes.
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