Task 6 Facilitate Conflict Management PMI-ACP Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   Two developers on an agile team are arguing during every iteration planning session. One insists on including a new feature, while the other argues it will break the existing architecture. The team lead notices the arguments are always about the same feature and that the two developers avoid each other outside meetings. What is the FIRST step the team lead should take to resolve this conflict?

   • AFacilitate a joint discussion to explore the underlying reasons behind each developer's position.
   • BSeparate the two developers into different teams to prevent further conflict.
   • CDecide in favor of the developer who has more seniority to end the argument quickly.
   • DAsk the product owner to remove the feature from the backlog to eliminate the source of conflict.
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2. 7expert · hard

   An agile team is in conflict with the sales department. The sales team keeps promising features to customers without consulting the product owner, leading to last-minute scope changes. The conflict is escalating, and the agile coach wants to resolve it. Which approach is MOST effective?

   • AAsk the sales team to stop making promises and direct all customer requests to the product owner.
   • BEscalate the issue to senior management to enforce a policy on scope changes.
   • CFacilitate a meeting between the sales team, product owner, and agile team to understand each other's pressures and constraints.
   • DCreate a formal process for sales to submit feature requests, with a review by the product owner.
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4. 8application · medium

   A conflict has arisen between two team members over the interpretation of a user story. They have different assumptions about the expected behavior. The team lead wants to resolve this conflict. What is the MOST appropriate action?

   • AEscalate the issue to the project manager to avoid team conflict.
   • BAsk the product owner to clarify the user story's acceptance criteria.
   • CHave the two team members discuss their interpretations and agree on a common understanding.
   • DDecide which interpretation is correct based on the user story text.
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5. 9foundation · easy

   Two scrum teams are disagreeing over shared use of a testing environment. This conflict is best classified as which level?

   • AIntrapersonal conflict
   • BIntragroup conflict
   • CIntergroup conflict
   • DInterpersonal conflict
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6. 10application · medium

   A product owner and a scrum master are in conflict over the scope of a sprint. The product owner wants to add a high-priority feature, while the scrum master insists the team's capacity is already full. The conflict is affecting the team's morale. What is the most effective way to address this conflict?

   • ALet the scrum master decide since they are responsible for the sprint plan.
   • BHave the product owner and scrum master discuss the issue privately and come to an agreement.
   • CAsk the product owner to defer the feature to the next sprint to protect the team's capacity.
   • DBring the issue to the team and facilitate a discussion about capacity and priorities.
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