Benefits Sustainment PGMP Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   What is a key ongoing process in benefits sustainment?

   • ACreating the program charter
   • BDeveloping the program management plan
   • CClosing out project procurements
   • DConducting post-implementation benefit assessments
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2. 27foundation · easy

   Why is it important to include training in a transition plan to operations?

   • ATo ensure operational staff can effectively manage and sustain the deliverables
   • BTo satisfy regulatory compliance requirements
   • CTo provide a record of program expenditures
   • DTo document the program's lessons learned
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4. 28application · medium

   A large healthcare program has delivered a new electronic health records (EHR) system. The program is closing, and the sustainment plan assigns responsibility for ongoing benefit tracking to the operational department. Which process should the operational department implement to ensure continued benefit realization?

   • AWait for the next annual audit to assess whether benefits are being realized.
   • BRely on the EHR vendor's annual performance report to confirm benefit realization.
   • CDiscontinue benefit tracking once the program closes, as the system is now operational.
   • DConduct periodic reviews of benefit metrics against the targets defined in the program's benefits management plan.
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5. 29application · medium

   A program has delivered a new customer feedback system. The sustainment plan requires the operations team to track customer satisfaction scores and identify trends. The team currently uses a manual process of compiling data from emails. Which tool would improve the efficiency and accuracy of this process?

   • AA document management system to store feedback emails.
   • BA spreadsheet template that team members fill out manually.
   • CA survey tool that automatically collects and aggregates customer satisfaction data.
   • DA shared email inbox where customers send their feedback.
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6. 30application · medium

   A program has delivered a new logistics tracking system. The sustainment plan requires the operations team to monitor the system's performance and benefit realization. The operations team is geographically dispersed and needs a centralized way to view real-time data. Which tool would best support this requirement?

   • AA spreadsheet that is emailed to the team on a weekly basis.
   • BA cloud-based dashboard that aggregates key performance indicators (KPIs) and benefit metrics.
   • CA project management tool that tracks tasks and milestones.
   • DA shared network drive where team members can upload their own reports.
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