A program has delivered a new claims processing system for an insurance company. The program manager is preparing the transition to the operations team. The operations team is already overloaded with supporting legacy systems and has expressed concerns about taking on the new system. The program manager must ensure a smooth transition without overburdening the team. What should the program manager do?

Delay the transition until the operations team has enough capacity.

Ask the program team to continue supporting the system until operations has capacity.

Negotiate with operations leadership to allocate dedicated resources for the new system's support.

Transfer the system and let the operations team prioritize as they see fit.

A program has delivered a new customer analytics platform. The sustainment plan must include a way to measure the benefit of improved customer retention. The program has a limited budget for sustainment activities. Which approach would be most cost-effective while still providing meaningful data?

Conduct a one-time customer survey to measure retention.

Rely on the marketing team's anecdotal reports of customer retention.

Implement a new, sophisticated analytics tool to track retention in real time.

Use existing customer relationship management (CRM) data to calculate retention rates on a quarterly basis.

A program has delivered a new inventory management system. The sustainment plan assigns the operations team the responsibility of ensuring the system continues to deliver the benefit of reduced stockouts. Which ongoing process should the operations team implement?

Conduct a one-time post-implementation review after the first month.

Wait for user complaints about stockouts before taking action.

Monitor stockout rates on a monthly basis and investigate any increases.

Rely on the system vendor's annual maintenance report.

What type of measure is most useful for tracking benefit realization over time?

A qualitative description of benefits

A recurring key performance indicator (KPI)

A one-time survey at program closure

What is the first step in handing over program deliverables to operational teams?

Closing out all program procurements

Archiving program documentation

Conducting a final program review

Identifying the deliverables and their operational requirements

PMIProgram Management Professional (PgMP)

Domain 3Objective 3

Benefits Sustainment PGMP Practice Questions (Page 2)

Part of the Benefits Management domain, which accounts for 11% of the PGMP exam. PMI does not publish an official question count, but from its 240-minute exam (~95–160 total, ~10–18 in this domain), expect 2–4 from this objective — we provide 30 practice questions to prepare you well beyond it. (estimate)

30questions here

6free pages

6concepts

11%of the exam

Questions 6–10

6expert · hard
A program has delivered a new claims processing system for an insurance company. The program manager is preparing the transition to the operations team. The operations team is already overloaded with supporting legacy systems and has expressed concerns about taking on the new system. The program manager must ensure a smooth transition without overburdening the team. What should the program manager do?
Select an answer first
7expert · hard
A program has delivered a new customer analytics platform. The sustainment plan must include a way to measure the benefit of improved customer retention. The program has a limited budget for sustainment activities. Which approach would be most cost-effective while still providing meaningful data?
Select an answer first
8application · medium
A program has delivered a new inventory management system. The sustainment plan assigns the operations team the responsibility of ensuring the system continues to deliver the benefit of reduced stockouts. Which ongoing process should the operations team implement?
Select an answer first
9foundation · easy
What type of measure is most useful for tracking benefit realization over time?
Select an answer first
10foundation · easy
What is the first step in handing over program deliverables to operational teams?
Select an answer first

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