Benefits Sustainment PGMP Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A program has delivered a new online appointment scheduling system for a clinic. The program's intended benefit is to reduce patient wait times. The sustainment plan needs a metric to track this benefit. Which metric would be most appropriate?

   • AAverage patient wait time from scheduled appointment to actual consultation.
   • BNumber of appointments scheduled through the system each day.
   • CNumber of system downtime incidents per month.
   • DPercentage of patients who use the online system.
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A program that delivered a new customer relationship management (CRM) system is nearing completion. The program manager is developing the transition plan to hand over the system to the IT operations team. The operations team has not been involved in the program and lacks knowledge of the system's architecture and support procedures. Which action should the program manager take to best ensure benefit sustainment?

   • AInclude a comprehensive training and knowledge-transfer plan for the operations team in the transition plan.
   • BAppoint a member of the program team to permanently support the system after transition.
   • CTransfer the system to operations with minimal documentation to avoid overloading the team with information.
   • DDelay the program closure until the operations team independently develops its own support documentation.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   What is a key element of a transition plan to operations?

   • AA communication plan for program stakeholders during execution
   • BA list of program risks and their mitigation strategies
   • CA description of how deliverables will be handed over to operational teams
   • DA detailed project schedule for the program's final phase
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5. 4application · medium

   A program has delivered a new employee self-service HR portal. The program manager is developing the sustainment plan. The plan must include a way to track whether the portal is reducing the number of HR inquiries. Which component should the sustainment plan include?

   • AA schedule for updating the portal's software.
   • BA description of the portal's technical architecture.
   • CA list of all the features available in the portal.
   • DA metric that measures the volume of HR inquiries before and after the portal launch.
   Reveal Solution Discussion Select an answer first
6. 5expert · hard

   A program has delivered a new online learning system for a large university. The sustainment plan assigns the IT department the responsibility of ensuring the system continues to deliver the benefit of improved student engagement. The IT department is focused on system uptime and performance, not on educational outcomes. The program manager is concerned that the IT department may not effectively monitor the engagement benefit. What should the program manager do?

   • ARequire the IT department to monitor engagement metrics in addition to system performance.
   • BWork with the academic affairs department to define and monitor student engagement metrics.
   • CAsk the IT department to report on engagement metrics only if they notice issues.
   • DDiscontinue monitoring engagement after the program closes, as it is not an IT responsibility.
   Reveal Solution Discussion Select an answer first