Benefits Transition PGMP Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A large-scale public infrastructure program is transitioning from project delivery to operations. The program's benefits realization plan defines three key benefits: (1) reduce traffic congestion by 20%, (2) improve air quality by 15%, and (3) increase public transit ridership by 10%. All targets are to be measured within one year of full deployment. The program has been fully deployed for one year. The program manager receives the following data: traffic congestion is down 22%, air quality is improved by 12%, and transit ridership is up 8%. The program sponsor is pressuring the program manager to close the program, citing the congestion reduction as evidence of success. The program manager is preparing for the final benefits review. What should the program manager do?

   • ARequest an extension of the program to allow more time for the other two benefits to be realized.
   • BClose the program, highlighting the congestion reduction as the primary benefit and noting the other two as minor variances.
   • CAnalyze the data for all three benefits, determine the root causes of the shortfalls, and present a variance analysis to the sponsor with options for corrective action.
   • DClose the program and document the variances, since the primary benefit (congestion) was achieved.
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2. 2foundation · easy

   A program is transitioning its final component's outputs to operations. What is the primary purpose of verifying benefit realization criteria during this transition?

   • ATo ensure that the program's benefits are sustained after the transition
   • BTo document lessons learned for future programs
   • CTo confirm that the program has met its strategic objectives through the delivered benefits
   • DTo release the program team from their responsibilities
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4. 3expert · hard

   A multinational corporation is transitioning a global ERP program from project delivery to operations. The program's benefits realization plan defines the benefit as 'standardizing business processes across all regions, resulting in a 15% reduction in operational costs within two years of full deployment.' The program has been fully deployed for two years. The program manager receives the following data: operational costs have decreased by 12% globally, but the reduction varies significantly by region. The European region achieved a 20% reduction, while the Asian region achieved only a 5% reduction. The program sponsor asks the program manager to close the program, citing the overall 12% reduction as a positive outcome. What should the program manager do?

   • ARequest an extension of the program to allow more time for the Asian region to improve.
   • BClose the program, reporting the 12% global reduction as the realized benefit.
   • CAnalyze the regional data to identify why the Asian region underperformed, and determine if corrective actions can be taken.
   • DClose the program and document the 12% reduction as a partial success, noting the regional variances.
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5. 4application · medium

   A government program is transitioning from project delivery to operations. The program's benefits realization plan specifies that the new citizen portal must achieve a 90% user satisfaction score within six months of launch. The portal has been live for five months, and the latest survey shows an 88% satisfaction score. The program manager is preparing for the final benefits review. What should the program manager do?

   • AClose the program and report the 88% as a minor variance that does not affect the program's strategic objectives.
   • BAnalyze the survey data to identify the reasons for the shortfall and determine if corrective actions can be taken within the remaining month.
   • CExtend the program by three months to allow more time for the satisfaction score to reach 90%.
   • DChange the satisfaction target to 88% to reflect the actual performance.
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6. 5application · medium

   A financial services program is transitioning from project delivery to operations. The program's benefits realization plan states that the new fraud detection system must reduce false positives by 30% while maintaining a 99.5% detection rate. The system has been live for two months. The program manager receives the following data: false positives are down 32%, but the detection rate is 99.2%. The program manager is preparing for the benefits transition review. What should the program manager do?

   • AClose the program because the primary metric (false positives) was achieved.
   • BReport that the benefit is partially realized and work with the operations team to tune the system to improve the detection rate.
   • CAsk the sponsor to lower the detection rate requirement to 99.2% so the benefit can be declared realized.
   • DDeclare the benefit realized because the false positive reduction exceeded the 30% target.
   Reveal Solution Discussion Select an answer first