Benefits Transition PGMP Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A technology program is transitioning from project delivery to operations. The program's benefits realization plan defines the benefit as 'reducing customer support ticket volume by 20% within three months of the new self-service portal launch.' The portal has been live for three months, and ticket volume has decreased by 18%. The program manager is conducting the benefits transition review. Which action is most appropriate?

   • AExtend the program for another three months to allow more time for the benefit to be realized.
   • BDeclare the benefit realized because the decrease is close to the target and the trend is positive.
   • CAnalyze the ticket data to determine if the shortfall is due to the portal or external factors, and then decide on corrective actions.
   • DReport the benefit as not realized and recommend the program be closed with a documented variance.
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2. 12application · medium

   A healthcare program is transitioning from multiple component projects to steady-state operations. The benefits realization plan defines a 15% reduction in patient readmission rates as the key benefit. The final component project has closed, and the program manager is conducting the benefits transition. The readmission data for the first three months shows a 12% reduction, which is below the 15% target. The program sponsor asks the program manager to close the program. What should the program manager do?

   • AExtend the program and initiate a new project to redesign the readmission reduction process.
   • BClose the program and report the 12% reduction as a partial success, since the trend is positive.
   • CAnalyze the variance, determine if the 12% is acceptable to the sponsor, and document the decision in the program closure report.
   • DReject the sponsor's request and continue the program indefinitely until the 15% target is met.
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4. 13foundation · easy

   During program closure, the program manager is verifying that the benefits from constituent projects have been fully realized. Which action best aligns with the benefit realization criteria verification process?

   • AEnsuring that all program risks have been closed or transferred
   • BObtaining formal sign-off from the program sponsor on the final program report
   • CConfirming that all project deliverables have been accepted by the sponsor
   • DComparing actual benefit outcomes against the predefined benefit realization criteria
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5. 14application · medium

   A manufacturing program is transitioning from project delivery to operations. The program's benefits realization plan specifies that the new production line must achieve a 95% first-pass yield rate within six months of commissioning. The line has been operational for six months, and the yield rate is 94.5%. The program manager is preparing the final benefits report. What should the program manager do?

   • AReport the benefit as realized because the yield rate is within 0.5% of the target.
   • BClose the program and document the 94.5% yield as the final benefit realized.
   • CAnalyze the production data to identify the cause of the shortfall and determine if corrective actions are feasible.
   • DRequest an extension of the program to allow more time for the yield rate to improve.
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6. 15expert · hard

   A government program is transitioning from project delivery to operations. The program's benefits realization plan defines the benefit as 'increasing citizen satisfaction with online services by 20% within one year of the new portal launch.' The portal has been live for one year. The program manager receives the following data: citizen satisfaction has increased by 18% overall, but the increase is not uniform across all services. The tax filing service saw a 30% increase, while the permit application service saw only a 5% increase. The program sponsor wants to close the program, citing the overall 18% increase as close to the target. What should the program manager do?

   • AClose the program and document the 18% increase as the final benefit realized.
   • BClose the program, reporting the 18% overall increase as a minor variance from the 20% target.
   • CAnalyze the service-level data to identify why the permit application service underperformed, and determine if corrective actions can be taken.
   • DRequest an extension of the program to allow more time for the permit application service to improve.
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