Benefits Transition PGMP Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A transportation program is transitioning from project delivery to operations. The program's benefits realization plan specifies that the new traffic management system must reduce average commute times by 15% within one year of full deployment. The system has been fully deployed for one year, and average commute times have decreased by 14%. The program manager is preparing for the final benefits review. What should the program manager do?

   • AAnalyze the traffic data to determine if the shortfall is due to the system or external factors, and then decide on corrective actions.
   • BRequest an extension of the program to allow more time for the benefit to be realized.
   • CClose the program and document the 14% reduction as the final benefit realized.
   • DDeclare the benefit realized because the 14% reduction is close to the 15% target.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A global logistics program is transitioning from its final component project to operations. The program's benefits realization plan specifies that the new tracking system must reduce package misrouting by at least 25% within the first quarter after go-live. The component project's closure report shows the system was delivered on time and within budget, and the project manager declares the project complete. The program manager is preparing to close the program. What should the program manager do FIRST?

   • AClose the program and delegate benefit tracking to the operations manager, since benefits are now an operational responsibility.
   • BAsk the operations team to provide a forecast of expected misrouting reductions based on the system's design specifications.
   • CApprove the component project closure and proceed with program closure, since the project met its schedule and budget targets.
   • DVerify that the tracking system has been operational for the required quarter and that misrouting data shows at least a 25% reduction before closing the program.
   Reveal Solution Discussion Select an answer first
4. 8expert · hard

   A healthcare program is transitioning from project delivery to operations. The program's benefits realization plan defines the benefit as 'reducing patient wait times by 30% within six months of the new scheduling system launch.' The system has been live for six months. The program manager receives the following data: wait times have decreased by 28% overall, but the reduction is not uniform. The emergency department saw a 40% reduction, while the outpatient clinic saw only a 15% reduction. The program sponsor wants to close the program, citing the overall 28% reduction as close to the target. What should the program manager do?

   • AClose the program and document the 28% reduction as the final benefit realized.
   • BRequest an extension of the program to allow more time for the outpatient clinic to improve.
   • CClose the program, reporting the 28% overall reduction as a minor variance from the 30% target.
   • DAnalyze the departmental data to identify why the outpatient clinic underperformed, and determine if corrective actions can be taken.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A utility program is transitioning from project delivery to operations. The program's benefits realization plan specifies that the new smart meter system must reduce energy consumption by 10% within one year of full deployment. The system has been fully deployed for one year, and energy consumption has decreased by 9.5%. The program manager is preparing for the final benefits review. What should the program manager do?

   • ADeclare the benefit realized because the 9.5% reduction is close to the 10% target.
   • BClose the program and document the 9.5% reduction as the final benefit realized.
   • CAnalyze the energy consumption data to determine if the shortfall is due to the system or external factors, and then decide on corrective actions.
   • DRequest an extension of the program to allow more time for the benefit to be realized.
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A telecommunications program is transitioning from project delivery to operations. The program's benefits realization plan specifies that the new network must achieve a 99.99% uptime within three months of launch. The network has been live for three months, and uptime is 99.98%. The program manager is conducting the benefits transition review. What should the program manager do?

   • ARequest an extension of the program to allow more time for the uptime to improve.
   • BClose the program and document the 99.98% uptime as the final benefit realized.
   • CAnalyze the network outage data to identify the cause of the shortfall and determine if corrective actions are feasible.
   • DDeclare the benefit realized because the uptime is within 0.01% of the target.
   Reveal Solution Discussion Select an answer first