Initiating PGMP Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A global logistics company is initiating a program to consolidate its regional warehousing operations into three automated distribution hubs. The program sponsor has provided a business case focused on cost reduction, but the steering committee includes regional directors who are concerned about local job losses and service-level impacts. During the initiation phase, the program manager is drafting the high-level scope statement. What is the most appropriate action to ensure the scope statement reflects a balanced and achievable program?

   • ADefer the scope statement until a detailed cost-benefit analysis of each regional warehouse is completed.
   • BNegotiate with the sponsor and steering committee to incorporate regional service-level requirements into the scope statement alongside the cost-reduction goals.
   • CInclude a detailed list of all regional warehouse assets and their disposal costs in the high-level scope statement.
   • DFinalize the scope statement based on the business case and present it to the steering committee for approval.
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2. 2foundation · easy

   In a responsibility assignment matrix, what does the RAM help clarify regarding program and project resources?

   • AThe difference between program-level and project-level roles and responsibilities
   • BThe communication preferences of each stakeholder
   • CThe exact cost of each resource assigned to the program
   • DThe performance ratings of each team member
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4. 3application · medium

   A retail chain is initiating a program to unify its online and in-store customer loyalty programs. The program manager is gathering input for the program charter. A key stakeholder, the Chief Marketing Officer (CMO), has a different vision for the program than the Chief Information Officer (CIO), who is concerned about data integration challenges. What is the most effective approach for the program manager?

   • AIncorporate both perspectives into the charter, highlighting the strategic benefits and potential constraints to be managed.
   • BProceed with the CMO's vision, as marketing is the primary driver for the program.
   • CExclude the CIO's concerns from the charter to keep the document focused on the benefits.
   • DAsk the sponsor to arbitrate and decide which vision to include in the charter.
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5. 4foundation · easy

   What is the primary purpose of creating a high-level program scope statement during program initiation?

   • ATo translate strategic objectives into a broad description of the program's work and outcomes
   • BTo provide a detailed work breakdown structure for each project
   • CTo list all program risks with their probability and impact ratings
   • DTo define the exact deliverables for every work package in the program
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6. 5expert · hard

   A program manager is initiating a program to merge the IT systems of two recently combined airlines. The strategic objective is to achieve operational synergies. The steering committee is split: the operations director wants to prioritize a unified booking system, while the customer experience director wants to prioritize a unified loyalty program. Both are critical, but resources are insufficient to start both immediately. What is the most appropriate action for the program manager?

   • AAsk the steering committee to vote on which system to prioritize.
   • BDelay the program initiation until more resources are secured.
   • CProceed with the unified booking system, as it is more critical for daily operations.
   • DInclude both systems in the high-level scope but sequence them in the roadmap, starting with the booking system and then the loyalty program.
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