Initiating PGMP Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A financial services firm is initiating a multi-year program to modernize its core banking platform. The business case identifies a key benefit as 'improved customer experience.' The program manager is developing the program charter. Which element is most critical to include in the charter to ensure the program's success can be measured and the business case is validated?

   • AA detailed project schedule for the first component of the program.
   • BThe complete organizational structure of the program, including all project managers and team members.
   • CA high-level description of the benefits, including the measurable outcomes and key performance indicators (KPIs) that will define success.
   • DA list of all potential vendors for the new banking platform.
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2. 22foundation · easy

   What is the primary purpose of a responsibility assignment matrix (RAM) in program management?

   • ATo schedule all program milestones and dependencies
   • BTo assign roles and responsibilities for program activities and deliverables
   • CTo track the financial budget of each program component
   • DTo document all program risks and their owners
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4. 23foundation · easy

   What is the primary purpose of defining standard measurement criteria and KPIs for a program?

   • ATo replace the need for stakeholder communication during the program
   • BTo assign financial penalties to components that underperform
   • CTo establish consistent success measures and review points across all program components
   • DTo create a detailed project schedule for each component
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5. 24application · easy

   A multinational corporation is initiating a program to implement a new enterprise resource planning (ERP) system. The program manager has developed the charter and roadmap. The next step is to conduct the program kick-off meeting. What is the primary objective of this meeting?

   • ATo finalize the program's budget and resource allocation.
   • BTo assign specific tasks to all project team members.
   • CTo obtain buy-in from key stakeholders and familiarize the organization with the program's goals and structure.
   • DTo present the detailed project plans for each component of the ERP implementation.
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6. 25expert · hard

   A program manager is creating the Responsibility Assignment Matrix (RAM) for a new program. The program has a mix of internal staff and external consultants. A conflict has arisen because an internal project manager and an external consultant both believe they are responsible for the same deliverable. What is the most effective way to resolve this using the RAM?

   • AAssign the deliverable to the internal project manager, as they have more authority.
   • BAsk the sponsor to decide who should be responsible for the deliverable.
   • CUse the RAM to clarify the roles, assigning one as 'Accountable' and the other as 'Responsible' for the deliverable.
   • DAssign the deliverable to the external consultant, as they are the experts.
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