Benefits Sustainment PGMP Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A program has delivered a new energy monitoring system for a manufacturing plant. The sustainment plan requires the operations team to track energy consumption and identify anomalies. The team currently uses a manual process of reading meters and entering data into a spreadsheet. Which tool would improve the efficiency and accuracy of this process?

   • AAn automated energy management system that collects and analyzes consumption data in real time.
   • BA spreadsheet with macros for data entry.
   • CA shared drive where team members upload their own spreadsheets.
   • DA paper logbook for recording meter readings.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A program has completed the development of a new customer billing system. The program manager is preparing to hand over the system to the finance operations team. The finance team has been involved in user acceptance testing but has not received formal training on the system's administrative functions. What should the program manager do to ensure a smooth transition?

   • ADelay the handover until the finance team has independently created its own support documentation.
   • BSchedule a formal handover meeting and provide the finance team with the system's user and administration manuals.
   • CAsk the finance team to learn the system on their own by exploring the production environment.
   • DTransfer the system and immediately remove the program team's access to avoid any confusion.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A program has delivered a new online training platform for a corporate university. The program's intended benefit is to increase employee skill levels. The sustainment plan needs a metric to track this benefit. Which metric would be most appropriate?

   • ANumber of courses available on the platform.
   • BAverage time employees spend on the platform each week.
   • CNumber of employees who have registered on the platform.
   • DPercentage of employees who complete a training course and pass the associated assessment.
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A program has delivered a new mobile field service application. The program manager is developing the transition plan to hand over the application to the IT support team. The IT support team has limited experience with mobile applications. What should the program manager include in the transition plan?

   • AA list of the application's features and benefits.
   • BA training plan for the IT support team on mobile application support and troubleshooting.
   • CA plan to have the original developers support the application indefinitely.
   • DA request for the IT team to learn mobile support on their own.
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A program has delivered a new customer relationship management (CRM) system. The sustainment plan must include a way to measure the benefit of increased sales productivity. Which component should be included?

   • AA metric that tracks the number of sales calls made per sales representative per week.
   • BA list of the CRM's features and functionalities.
   • CA schedule for CRM software updates.
   • DA description of the CRM's data architecture.
   Reveal Solution Discussion Select an answer first