2.3 Apply the Approach to the Following: Communications (3.4), People Central to the Method (3.5) PRINCE2-PRACTITIONER-VERSION-7 Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A project manager is leading a cross-functional project with team members from different departments who have conflicting priorities. The project manager has a participative leadership style, but the team is struggling to make decisions because of the conflicting priorities. The project sponsor has asked the project manager to ensure the project stays on schedule. What should the project manager do to balance the team's need for involvement with the need for timely decisions?

   • AAdopt a more directive style for decision-making while still consulting the team on key issues.
   • BContinue with the participative style and allow more time for the team to reach a consensus.
   • CDelegate decision-making to the team leads and hold them accountable.
   • DEscalate the conflict to the project sponsor and ask them to make the decisions.
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2. 17application · medium

   A project manager is leading a software upgrade for a large retail chain. The project has a diverse stakeholder group: store managers (who are busy and rarely check email), a small group of technical staff (who prefer detailed technical updates), and the finance director (who wants a high-level summary monthly). The project manager needs to ensure each group receives the right information in the right format. What should the project manager do?

   • ASend all stakeholders the same detailed weekly email to ensure consistency.
   • BUse a single communication channel, such as a project website, and expect stakeholders to check it regularly.
   • CCreate a communications management approach that defines tailored methods and channels for each stakeholder group based on their needs and preferences.
   • DHold a single kick-off meeting and then rely on informal conversations to keep stakeholders informed.
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4. 18foundation · easy

   Which of the following is a key aspect of the 'people central to the method' principle?

   • AFocusing only on the project team and ignoring external stakeholders
   • BUsing a single leadership style for all situations
   • CEnsuring all stakeholders have the same level of influence
   • DRecognizing that stakeholders have different interests and expectations that must be managed
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5. 19application · medium

   A project manager needs to communicate a complex technical change to a group of non-technical stakeholders, including the project board. The stakeholders are located in different time zones. What is the most effective communication method?

   • AA short video presentation that explains the change in simple terms, followed by a Q&A session.
   • BA conference call with all stakeholders to discuss the change in detail.
   • CAn informal chat in the office for those who are available.
   • DA detailed technical document sent by email for stakeholders to read at their convenience.
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6. 20foundation · easy

   What is the main difference between leadership and management in a project context?

   • ALeadership is only needed at the start of the project, while management is needed throughout
   • BLeadership is about following rules, while management is about creating them
   • CLeadership focuses on inspiring and motivating people, while management focuses on planning and controlling
   • DLeadership is only for the project manager, while management is for all team members
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