A small non-profit organization is running a program to expand its volunteer network. The organization has limited resources and a small team. The 'design the outcomes' process as described in MSP seems too heavy for their context. What is the most appropriate way to tailor the process?

Simplify the process by focusing on a few key outcomes and using a lightweight workshop with core stakeholders.

Follow the process exactly as described in MSP to ensure consistency.

Skip the 'design the outcomes' process entirely and proceed directly to project initiation.

Outsource the process to an external consultant to ensure it is done properly.

A telecommunications company is running a program to upgrade its network infrastructure. The 'design the outcomes' process is underway, and the team has identified several outcomes. However, they are unsure how to measure them. Which activity should be performed to address this?

Develop a stakeholder engagement plan.

Assign a project manager to each outcome.

Define key performance indicators (KPIs) for each outcome.

Create a detailed project plan for the network upgrade.

Which activity is performed during the 'design the outcomes' process?

Appointing the Senior Responsible Owner (SRO)

Closing out the programme and disbanding the team

Reviewing the programme's progress against the plan

Identifying the capabilities and changes required to achieve the outcomes

A retail bank is launching a program to improve customer onboarding. The program board has approved a vision statement that mentions 'reducing time to open an account' and 'improving customer satisfaction'. The business change manager is now preparing for the 'design the outcomes' process. Which action best aligns with the purpose of this process?

Define measurable benefits and the outcomes that will deliver them, and establish how they will be realized.

Develop a communication plan to inform customers about the new onboarding improvements.

Conduct a stakeholder analysis to identify who will be affected by the new onboarding process.

Create a detailed project plan for the IT system changes needed to support the new onboarding process.

What is the primary purpose of the 'design the outcomes' process in MSP?

To create a detailed project plan for each workstream in the programme

To define the benefits and outcomes that the programme will deliver, and how they will be realized

To allocate the programme budget across all projects

To monitor and control the progress of ongoing projects

MSP Practitioner (5th edition)

Domain 3Objective 4

3.2.2 Analyse Whether the ‘design the Outcomes’ Process Activities, Roles and Responsibilities Are Effective and Fit for Purpose MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 3)

Part of the Understand how to apply and tailor relevant aspects of the MSP processes in context domain, which makes up ~55% of our current practice bank. PeopleCert does not publish an official question count, but from its 150-minute exam (~60–100 total, ~33–55 in this domain), expect 2–4 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

6concepts

Questions 11–15

11application · medium
A small non-profit organization is running a program to expand its volunteer network. The organization has limited resources and a small team. The 'design the outcomes' process as described in MSP seems too heavy for their context. What is the most appropriate way to tailor the process?
Select an answer first
12application · medium
A telecommunications company is running a program to upgrade its network infrastructure. The 'design the outcomes' process is underway, and the team has identified several outcomes. However, they are unsure how to measure them. Which activity should be performed to address this?
Select an answer first
13foundation · easy
Which activity is performed during the 'design the outcomes' process?
Select an answer first
14application · medium
A retail bank is launching a program to improve customer onboarding. The program board has approved a vision statement that mentions 'reducing time to open an account' and 'improving customer satisfaction'. The business change manager is now preparing for the 'design the outcomes' process. Which action best aligns with the purpose of this process?
Select an answer first
15foundation · easy
What is the primary purpose of the 'design the outcomes' process in MSP?
Select an answer first

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