Microsoft Certified:Microsoft 365 Fundamentals
Domain 4Objective 3
Identify Support Options for Microsoft 365 Services MS-900 Practice Questions (Page 7)
Part of the Describe Microsoft 365 pricing, licensing, and support domain, which accounts for 10–15% of the MS-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~2–5 in this domain), expect 1–2 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)
36questions here
8free pages
4concepts
10–15%of the exam
Questions 31–35
- 31
Your organization has a Microsoft 365 E5 subscription. You experience a 45-minute outage of Microsoft Teams that Microsoft attributes to a service incident. The SLA for Teams is 99.99%. You want to claim a service credit. What is the maximum credit percentage you can expect?
Select an answer first - 32
Your organization is experiencing intermittent issues with Microsoft Exchange Online. You need to determine if the issue is related to a Microsoft service incident or your own infrastructure. What should you do first?
Select an answer first - 33
A company is reviewing the SLA for Microsoft 365. They want to understand what happens if Microsoft does not meet the uptime guarantee. What should they refer to?
Select an answer first - 34
An admin needs to create a support request for a user who cannot access OneDrive for Business. The admin has already checked the service health dashboard and found no incident. What information should the admin include in the support request?
Select an answer first - 35
An administrator needs to open a support request for a Microsoft 365 service issue. Where should they go to create the request?
Select an answer first
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