Microsoft Certified:Microsoft 365 Fundamentals
Domain 4Objective 3
Identify Support Options for Microsoft 365 Services MS-900 Practice Questions (Page 2)
Part of the Describe Microsoft 365 pricing, licensing, and support domain, which accounts for 10–15% of the MS-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~2–5 in this domain), expect 1–2 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)
36questions here
8free pages
4concepts
10–15%of the exam
Questions 6–10
- 6
An admin notices that Microsoft Teams is showing a warning icon in the service health dashboard. Users are not reporting issues yet. What should the admin do?
Select an answer first - 7
Under what condition does Microsoft typically issue a service credit to a customer?
Select an answer first - 8
A user needs help with a Microsoft 365 feature but does not want to contact Microsoft support. Which option should they use?
Select an answer first - 9
Your organization has a Microsoft 365 E3 subscription. You experience a 30-minute outage of SharePoint Online that Microsoft attributes to a service incident. The SLA for SharePoint Online is 99.9%. You want to understand if you are eligible for a service credit. What should you review?
Select an answer first - 10
Your organization experiences a two-hour outage of Microsoft Teams that Microsoft attributes to a service incident. Your support plan includes a 99.99% SLA for Teams. You want to claim a service credit. What must you do?
Select an answer first
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