You are a Microsoft 365 admin. A user reports that they cannot access Microsoft 365 services. You check the service health dashboard and see a green checkmark for all services. What should you do next?

Check the user's network connectivity and local client configuration.

Open a support request immediately.

Wait for the user to try again later.

An admin is troubleshooting a sign-in issue. The service health dashboard shows no incidents for Microsoft 365 services, but the Microsoft Entra admin center shows a sign-in log with an error. What should the admin do next?

Analyze the sign-in log to identify the error

Check the service health dashboard again

A company has a Microsoft 365 E5 subscription. They experience a service incident that is not resolved within the SLA. They want to request a service credit. What is the correct process?

Wait for Microsoft to automatically apply the credit

Submit a support request and mention the SLA credit

Use the service health dashboard to request a credit

Contact the Microsoft account team directly

A company has a Microsoft 365 Business Premium subscription. They are experiencing an issue that is not covered by the included support benefits. They need additional support for a critical project. What is the most cost-effective option?

Purchase a support plan that provides additional benefits

Post the issue on a public forum

Use the included support benefits and hope the issue resolves

Which of the following can also be used to view the health status of Microsoft 365 services?

Microsoft 365 admin mobile app only

Microsoft Certified:Microsoft 365 Fundamentals

Domain 4Objective 3

Identify Support Options for Microsoft 365 Services MS-900 Practice Questions (Page 1)

Part of the Describe Microsoft 365 pricing, licensing, and support domain, which accounts for 10–15% of the MS-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~2–5 in this domain), expect 1–2 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

4concepts

10–15%of the exam

Questions 1–5

1application · medium
You are a Microsoft 365 admin. A user reports that they cannot access Microsoft 365 services. You check the service health dashboard and see a green checkmark for all services. What should you do next?
Select an answer first
2expert · hard
An admin is troubleshooting a sign-in issue. The service health dashboard shows no incidents for Microsoft 365 services, but the Microsoft Entra admin center shows a sign-in log with an error. What should the admin do next?
Select an answer first
3application · medium
A company has a Microsoft 365 E5 subscription. They experience a service incident that is not resolved within the SLA. They want to request a service credit. What is the correct process?
Select an answer first
4expert · hard
A company has a Microsoft 365 Business Premium subscription. They are experiencing an issue that is not covered by the included support benefits. They need additional support for a critical project. What is the most cost-effective option?
Select an answer first
5foundation · medium
Which of the following can also be used to view the health status of Microsoft 365 services?
Select an answer first

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