A small business with Microsoft 365 Business Basic has a user who cannot send email. The admin has already checked the service health and found no issues. The admin wants to resolve the issue quickly without opening a support request. What should the admin do first?

Search the Microsoft 365 community forums for similar issues.

Use the Microsoft 365 admin center to create a support request.

Reset the user's password to refresh their session.

Run the Microsoft Support and Recovery Assistant (SaRA) for Exchange Online.

A user reports that they cannot access their Microsoft 365 mailbox, and other users are experiencing the same issue. You check the Microsoft 365 admin center and see a service advisory for Exchange Online. You need to determine whether to open a support request or wait for resolution. What should you do first?

Open a support request immediately to escalate the issue.

Restart the user's device to rule out local issues.

Wait for the advisory to clear without taking any action.

Review the service health dashboard for the advisory details and estimated resolution time.

Your organization has a Microsoft 365 E3 subscription. You are the only global admin. A user reports a critical issue with Exchange Online that affects all users. You check the service health dashboard and see an active incident with a status of 'Investigating'. You need to ensure the issue is resolved as quickly as possible. What should you do?

Open a support request and reference the incident ID.

Post on the Microsoft 365 community forum to alert other admins.

Wait for the incident status to change to 'Resolved' before taking action.

Restart the Exchange Online service from the admin center.

Your organization uses Microsoft 365 and Microsoft Entra ID. You are troubleshooting a sign-in issue for a group of users. You check the Microsoft 365 admin center service health and see no issues. You also check the Microsoft Entra admin center and see an advisory for the sign-in service. What should you do?

Treat the advisory as the cause and monitor the Entra admin center for updates.

Reset the affected users' passwords.

Open a support request in the Microsoft 365 admin center.

Ignore the advisory because the Microsoft 365 admin center shows no issues.

A non-profit organization uses Microsoft 365 for Nonprofits. They have a technical issue that is not related to a service incident. They want to get help from Microsoft support but have limited budget. What is the most appropriate support option?

Post the issue on a public forum

Use the included support benefits of their Microsoft 365 plan

Purchase a Premier Support contract

Microsoft Certified:Microsoft 365 Fundamentals

Domain 4Objective 3

Identify Support Options for Microsoft 365 Services MS-900 Practice Questions (Page 6)

Part of the Describe Microsoft 365 pricing, licensing, and support domain, which accounts for 10–15% of the MS-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~2–5 in this domain), expect 1–2 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

4concepts

10–15%of the exam

Questions 26–30

26application · medium
A small business with Microsoft 365 Business Basic has a user who cannot send email. The admin has already checked the service health and found no issues. The admin wants to resolve the issue quickly without opening a support request. What should the admin do first?
Select an answer first
27application · medium
A user reports that they cannot access their Microsoft 365 mailbox, and other users are experiencing the same issue. You check the Microsoft 365 admin center and see a service advisory for Exchange Online. You need to determine whether to open a support request or wait for resolution. What should you do first?
Select an answer first
28expert · hard
Your organization has a Microsoft 365 E3 subscription. You are the only global admin. A user reports a critical issue with Exchange Online that affects all users. You check the service health dashboard and see an active incident with a status of 'Investigating'. You need to ensure the issue is resolved as quickly as possible. What should you do?
Select an answer first
29expert · hard
Your organization uses Microsoft 365 and Microsoft Entra ID. You are troubleshooting a sign-in issue for a group of users. You check the Microsoft 365 admin center service health and see no issues. You also check the Microsoft Entra admin center and see an advisory for the sign-in service. What should you do?
Select an answer first
30application · medium
A non-profit organization uses Microsoft 365 for Nonprofits. They have a technical issue that is not related to a service incident. They want to get help from Microsoft support but have limited budget. What is the most appropriate support option?
Select an answer first

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Identify Support Options for Microsoft 365 Services MS-900 Practice Questions (Page 6)

Questions 26–30

A small business with Microsoft 365 Business Basic has a user who cannot send email. The admin has already checked the service health and found no issues. The admin wants to resolve the issue quickly without opening a support request. What should the admin do first?

A non-profit organization uses Microsoft 365 for Nonprofits. They have a technical issue that is not related to a service incident. They want to get help from Microsoft support but have limited budget. What is the most appropriate support option?

Keep studying — Describe Microsoft 365 pricing, licensing, and support