Your organization uses Microsoft 365 and Microsoft Entra ID. Users report that they cannot sign in to Microsoft 365 apps. You suspect an issue with the identity service. Where should you check the health status of the identity service?

Microsoft 365 admin center service health page

Microsoft Entra admin center service health blade

A small business has Microsoft 365 Business Basic. A user reports that Outlook on the web fails to load, but other Microsoft 365 services work. The admin has already checked the service health page and found no incident. What should the admin do next to get help?

Reconfigure the user's mailbox to a different region

Wait for the service health dashboard to show an incident

Create a support request through the Microsoft 365 admin center

Post the issue on a public Microsoft community forum

A company has a Microsoft 365 E5 subscription. They experience a 2-hour outage of Microsoft Teams. The monthly uptime for Teams is 99.9%, which meets the SLA. The company wants to claim a service credit. What should the admin do?

Do not claim a credit because the SLA was met

Create a support request to claim a credit

Contact the account team to negotiate a credit

Wait for Microsoft to automatically apply a credit

A company's Microsoft 365 tenant experienced a 3-hour outage of Exchange Online. The admin checks the service health dashboard and sees that the incident was resolved. The company wants to claim a service credit. What must the admin do first?

Submit a credit request through the Microsoft 365 admin center

Check the service health dashboard for the incident's root cause

Contact support immediately to request a credit

Verify that the outage exceeded the SLA's monthly uptime threshold

A non-profit organization uses Microsoft 365 for Nonprofits. They have a limited budget and need to resolve an issue with SharePoint Online. They have already tried self-help options. What is the most cost-effective next step?

Contact a third-party consultant.

Post the issue on a public forum and wait for responses.

Purchase a premium support plan.

Open a support request through the admin center.

Microsoft Certified:Microsoft 365 Fundamentals

Domain 4Objective 3

Identify Support Options for Microsoft 365 Services MS-900 Practice Questions (Page 4)

Part of the Describe Microsoft 365 pricing, licensing, and support domain, which accounts for 10–15% of the MS-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~2–5 in this domain), expect 1–2 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

4concepts

10–15%of the exam

Questions 16–20

16application · medium
Your organization uses Microsoft 365 and Microsoft Entra ID. Users report that they cannot sign in to Microsoft 365 apps. You suspect an issue with the identity service. Where should you check the health status of the identity service?
Select an answer first
17application · medium
A small business has Microsoft 365 Business Basic. A user reports that Outlook on the web fails to load, but other Microsoft 365 services work. The admin has already checked the service health page and found no incident. What should the admin do next to get help?
Select an answer first
18expert · hard
A company has a Microsoft 365 E5 subscription. They experience a 2-hour outage of Microsoft Teams. The monthly uptime for Teams is 99.9%, which meets the SLA. The company wants to claim a service credit. What should the admin do?
Select an answer first
19application · medium
A company's Microsoft 365 tenant experienced a 3-hour outage of Exchange Online. The admin checks the service health dashboard and sees that the incident was resolved. The company wants to claim a service credit. What must the admin do first?
Select an answer first
20application · medium
A non-profit organization uses Microsoft 365 for Nonprofits. They have a limited budget and need to resolve an issue with SharePoint Online. They have already tried self-help options. What is the most cost-effective next step?
Select an answer first

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