A company is evaluating Microsoft 365 Enterprise E3. The CIO asks whether Microsoft provides a financial guarantee for service availability. Which component of the Microsoft 365 service agreement addresses this?

The service-level agreement (SLA) with service credits

The Microsoft Online Subscription Agreement

The Microsoft 365 admin center service health dashboard

An admin needs to create a support request for a Microsoft 365 issue, but the admin center is not loading. What should the admin do?

Wait for the admin center to be restored

Contact Microsoft support by phone

Post the issue on a community forum

Use the Microsoft 365 admin mobile app to create the request

A company has a Microsoft 365 E3 subscription. They want to ensure they have access to assisted support for critical issues. What should they do?

Contact the account manager for support

Purchase a separate support plan

Verify that their plan includes support benefits

Which of the following is an example of a self-help support option for Microsoft 365?

Submitting a support request to a Microsoft engineer

Calling the Microsoft support phone line

Searching the Microsoft 365 admin center for help articles

A user reports a recurring issue with Microsoft Teams that is not resolved by self-help tools. You need to open a support request. What is the required first step?

Email the Microsoft support team at a generic address.

Ask the user to submit a request from their own account.

Call Microsoft support directly using the phone number on your invoice.

Create a support request in the Microsoft 365 admin center and provide relevant details.

Microsoft Certified:Microsoft 365 Fundamentals

Domain 4Objective 3

Identify Support Options for Microsoft 365 Services MS-900 Practice Questions (Page 5)

Part of the Describe Microsoft 365 pricing, licensing, and support domain, which accounts for 10–15% of the MS-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~2–5 in this domain), expect 1–2 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

4concepts

10–15%of the exam

Questions 21–25

21application · medium
A company is evaluating Microsoft 365 Enterprise E3. The CIO asks whether Microsoft provides a financial guarantee for service availability. Which component of the Microsoft 365 service agreement addresses this?
Select an answer first
22expert · hard
An admin needs to create a support request for a Microsoft 365 issue, but the admin center is not loading. What should the admin do?
Select an answer first
23application · medium
A company has a Microsoft 365 E3 subscription. They want to ensure they have access to assisted support for critical issues. What should they do?
Select an answer first
24foundation · medium
Which of the following is an example of a self-help support option for Microsoft 365?
Select an answer first
25application · medium
A user reports a recurring issue with Microsoft Teams that is not resolved by self-help tools. You need to open a support request. What is the required first step?
Select an answer first

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