Your organization has a Microsoft 365 E3 subscription. You are a global admin. A user reports that they cannot access their OneDrive for Business files. You check the service health dashboard and see an advisory for OneDrive. The advisory states that the issue is under investigation. You need to provide the user with an update. What should you do?

Tell the user to wait and try again later.

Open a support request to escalate the issue.

Reset the user's OneDrive sync client.

Inform the user that Microsoft is investigating and provide the advisory ID.

An admin wants to proactively monitor the health of Microsoft 365 services. What should the admin use?

The service health dashboard in the Microsoft 365 admin center

The Microsoft Entra admin center sign-in logs

The Microsoft 365 support options page

An administrator wants to check if Microsoft 365 Exchange Online is currently experiencing an outage. Where should they look?

Microsoft 365 compliance center

Service health page in the Microsoft 365 admin center

When creating a support request in the Microsoft 365 admin center, which of the following is typically required to submit the request?

An approval from the organization's CEO

A credit card for potential charges

A description of the issue and a severity level

Your organization has a Microsoft 365 E5 subscription. You experience a 3-hour outage of Microsoft Teams. The SLA for Teams is 99.99%. You want to claim a service credit. You also need to ensure that the credit is applied to your next invoice. What should you do?

Submit a credit request through the Azure portal.

Open a support request within the SLA-defined timeframe and request the credit.

Contact your billing administrator to adjust the invoice manually.

Wait for Microsoft to automatically apply the credit to your invoice.

Microsoft Certified:Microsoft 365 Fundamentals

Domain 4Objective 3

Identify Support Options for Microsoft 365 Services MS-900 Practice Questions (Page 3)

Part of the Describe Microsoft 365 pricing, licensing, and support domain, which accounts for 10–15% of the MS-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~2–5 in this domain), expect 1–2 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

4concepts

10–15%of the exam

Questions 11–15

11expert · hard
Your organization has a Microsoft 365 E3 subscription. You are a global admin. A user reports that they cannot access their OneDrive for Business files. You check the service health dashboard and see an advisory for OneDrive. The advisory states that the issue is under investigation. You need to provide the user with an update. What should you do?
Select an answer first
12application · medium
An admin wants to proactively monitor the health of Microsoft 365 services. What should the admin use?
Select an answer first
13foundation · medium
An administrator wants to check if Microsoft 365 Exchange Online is currently experiencing an outage. Where should they look?
Select an answer first
14foundation · medium
When creating a support request in the Microsoft 365 admin center, which of the following is typically required to submit the request?
Select an answer first
15expert · hard
Your organization has a Microsoft 365 E5 subscription. You experience a 3-hour outage of Microsoft Teams. The SLA for Teams is 99.99%. You want to claim a service credit. You also need to ensure that the credit is applied to your next invoice. What should you do?
Select an answer first

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