Given a Set of Business Requirements, Recommend a Solution to Automate Business Processes. PLATFORM-APP-BUILDER Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   A business process requires a multi-step approval with parallel branches and a screen to collect additional information from the user. Which Salesforce automation tool is most appropriate?

   • AFlow (Lightning Flow)
   • BWorkflow Rule
   • CProcess Builder
   • DApproval Process
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A company needs to automatically update the 'Priority' field on a Case to 'High' when the 'SLA Due Date' is within 24 hours and the Case is not already 'Closed'. They also want to send an email to the Case owner. Which automation tool should be used?

   • AApex trigger with a batch job
   • BProcess Builder with a scheduled action
   • CFlow with a scheduled path that checks the SLA Due Date
   • DWorkflow Rule with a time-based action
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   Why is it important to document the business logic of an automated process in Salesforce?

   • ATo make the automation run faster.
   • BTo automatically create backup copies of the flow.
   • CTo prevent users from seeing the automation.
   • DTo help future administrators understand the purpose and behavior of the automation.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   A business requirement is to send an email alert to the record owner when a high-priority case is created. The process is simple and does not require any additional logic. Which automation tool is the most efficient choice?

   • AApproval Process
   • BFlow
   • CWorkflow Rule
   • DApex Trigger
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   After building a flow that updates a contact's mailing address when an account's billing address changes, which test scenario is most important to validate?

   • ACreate a new contact and verify that the account's billing address is updated.
   • BDelete the account and verify that the contact is also deleted.
   • CChange the contact's mailing address and verify that the account's billing address is updated.
   • DChange the account's billing address and verify that the contact's mailing address is updated.
   Reveal Solution Discussion Select an answer first