A company has a large Chatter group for all employees. The group is becoming noisy with off-topic posts. The admin wants to reduce noise while keeping the group open for all employees to post. What should the admin do?

Change the group to a private group and moderate membership.

Create a new public group for off-topic discussions and encourage employees to post there.

Enable moderation for the group to review posts before they are published.

Restrict posting to group owners only.

A sales representative wants to share a customer's feedback with the account team after a follow-up call. Which Chatter feature would be most appropriate?

Generating a PDF report of the call and emailing it.

Posting a comment on the account record's feed.

Sending a private message to each team member individually.

Creating a new custom object to store the feedback.

A customer success manager wants to follow up with a customer after a support case is closed. The manager wants to keep the customer's account team informed of the follow-up without sending a mass email. The team uses Chatter. What should the manager do?

Post the follow-up on the manager's profile feed.

Create a new Chatter group for the customer and invite the account team.

Post a comment on the case feed mentioning the account team with @mentions.

Send a private message to each account team member individually.

A service organization wants to monitor social media for customer complaints and respond quickly. They also want to measure response times and customer satisfaction. The company uses Salesforce and has integrated social accounts. What is the most effective approach?

Use Social Customer Service to create cases from social posts, then report on case response times and CSAT.

Use Chatter to monitor social posts and manually create cases, then report on Chatter activity.

Use a third-party social media tool and export data to Salesforce for reporting.

Use Salesforce Inbox to respond to social media posts and track response times.

A project team uses a private Chatter group for collaboration. A new member joins the team and needs to see past discussions to get up to speed. The admin wants to ensure the new member can access the group's history without being overwhelmed by all posts. What should the admin do?

Share the group's files with the new member but not the feed.

Create a digest email of past posts and send it to the new member.

Make the group public temporarily so the new member can see history.

Add the new member to the group and let them browse the feed.

SalesforceCertified Platform App Builder

Domain 5Objective 1

Describe the Capabilities of and Use Cases for Social Features. PLATFORM-APP-BUILDER Practice Questions (Page 1)

Part of the SOCIAL domain, which accounts for 3% of the PLATFORM-APP-BUILDER exam.

29questions here

6free pages

7concepts

3%of the exam

Questions 1–5

1expert · hard
A company has a large Chatter group for all employees. The group is becoming noisy with off-topic posts. The admin wants to reduce noise while keeping the group open for all employees to post. What should the admin do?
Select an answer first
2foundation · easy
A sales representative wants to share a customer's feedback with the account team after a follow-up call. Which Chatter feature would be most appropriate?
Select an answer first
3application · medium
A customer success manager wants to follow up with a customer after a support case is closed. The manager wants to keep the customer's account team informed of the follow-up without sending a mass email. The team uses Chatter. What should the manager do?
Select an answer first
4expert · hard
A service organization wants to monitor social media for customer complaints and respond quickly. They also want to measure response times and customer satisfaction. The company uses Salesforce and has integrated social accounts. What is the most effective approach?
Select an answer first
5expert · medium
A project team uses a private Chatter group for collaboration. A new member joins the team and needs to see past discussions to get up to speed. The admin wants to ensure the new member can access the group's history without being overwhelmed by all posts. What should the admin do?
Select an answer first

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