A team lead wants to share a large presentation file with the team and ensure only team members can access it. The team uses Chatter and has a private group. What should the team lead do?

Post the file as a link in the group feed using a public URL.

Email the file to the team and also post it in the group.

Upload the file to the group's Files tab and share it with the group.

Attach the file to a post in the group feed without setting sharing permissions.

How can an administrator enable social actions for users?

By creating a new custom object for each social network.

By adding the actions to the page layout and ensuring the user's profile has the necessary permissions.

By configuring the user's email client.

By writing an Apex trigger to handle social posts.

What is the purpose of the 'like' action on a Chatter post?

To show appreciation or agreement without adding a comment.

To bookmark the post for later reference.

To share the post with a different group.

To notify the poster that the post is incorrect.

A company wants to allow users to post updates to the company's Facebook page directly from Salesforce. The admin has enabled the social account integration. What additional configuration is required?

Set up a workflow rule to send an email to Facebook.

Enable Chatter and ask users to copy-paste updates to Facebook manually.

Add the Social Post publisher action to the Chatter publisher layout.

Create a custom button on the Account object to post to Facebook.

How can social features support customer service?

By providing a platform for customers to chat with each other.

By allowing service agents to monitor and respond to customer inquiries on social media.

By automatically resolving all customer issues without human intervention.

By replacing the need for a case management system.

SalesforceCertified Platform App Builder

Domain 5Objective 1

Describe the Capabilities of and Use Cases for Social Features. PLATFORM-APP-BUILDER Practice Questions (Page 3)

Part of the SOCIAL domain, which accounts for 3% of the PLATFORM-APP-BUILDER exam.

29questions here

6free pages

7concepts

3%of the exam

Questions 11–15

11application · medium
A team lead wants to share a large presentation file with the team and ensure only team members can access it. The team uses Chatter and has a private group. What should the team lead do?
Select an answer first
12foundation · easy
How can an administrator enable social actions for users?
Select an answer first
13foundation · easy
What is the purpose of the 'like' action on a Chatter post?
Select an answer first
14application · medium
A company wants to allow users to post updates to the company's Facebook page directly from Salesforce. The admin has enabled the social account integration. What additional configuration is required?
Select an answer first
15foundation · easy
How can social features support customer service?
Select an answer first

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