A product team wants to gather feedback from customers about a new feature. The company uses Salesforce and has a Customer Community. The team wants to allow customers to post feedback and have internal product managers comment. What should the team do?

Create a custom object for feedback and have agents enter customer comments manually.

Create a Chatter group in the internal org and invite customers as Chatter users.

Enable Chatter in the Customer Community and create a public group for feedback.

Use the internal Chatter feed and ask customers to email their feedback.

A company has multiple departments using Chatter for collaboration. The executive team wants to see a high-level view of collaboration activity across the company, including post volume and active groups. The admin needs to provide this without giving executives access to all group content. What should the admin do?

Create a custom report on the FeedItem object and share it with executives.

Add executives to all Chatter groups so they can see activity.

Use the Chatter tab's activity feed to show executives a summary.

Create a dashboard using Chatter activity reports and share it with executives.

What is the primary purpose of a Chatter group?

To create automated workflows for approvals.

To manage user permissions and access to records.

To store files and documents for the organization.

To organize discussions around a specific topic or set of people.

Which of the following controls what a user can see and do in Chatter?

The user's Chatter group membership only.

The user's profile and permissions.

What type of insight can be gained from reporting on social data?

The number of employees in the company.

The financial health of the company.

The technical performance of the Salesforce instance.

Customer engagement levels and response times.

SalesforceCertified Platform App Builder

Domain 5Objective 1

Describe the Capabilities of and Use Cases for Social Features. PLATFORM-APP-BUILDER Practice Questions (Page 2)

Part of the SOCIAL domain, which accounts for 3% of the PLATFORM-APP-BUILDER exam.

29questions here

6free pages

7concepts

3%of the exam

Questions 6–10

6application · medium
A product team wants to gather feedback from customers about a new feature. The company uses Salesforce and has a Customer Community. The team wants to allow customers to post feedback and have internal product managers comment. What should the team do?
Select an answer first
7expert · hard
A company has multiple departments using Chatter for collaboration. The executive team wants to see a high-level view of collaboration activity across the company, including post volume and active groups. The admin needs to provide this without giving executives access to all group content. What should the admin do?
Select an answer first
8foundation · easy
What is the primary purpose of a Chatter group?
Select an answer first
9foundation · easy
Which of the following controls what a user can see and do in Chatter?
Select an answer first
10foundation · easy
What type of insight can be gained from reporting on social data?
Select an answer first

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