A sales rep wants to share a customer success story with the entire company. The rep wants to include a link to the customer's Account record and allow colleagues to comment. What should the rep do?

Send the story as a private message to all employees.

Create a new Chatter group for the story and invite only the sales team.

Post the story in a public Chatter group and include the Account record link.

Post the story on the Account record's feed.

A service manager wants to monitor brand mentions on Twitter and create cases for customer complaints. The company uses Salesforce and has integrated Twitter. What should the admin configure to automatically create cases from tweets?

Use a workflow rule on the Social Post object to create a case.

Create a Chatter group for Twitter mentions and ask agents to manually create cases.

Enable Chatter and use @mentions to notify agents to create cases.

Set up Social Customer Service to create cases from social posts based on keywords.

How can a user interact with a post in a Chatter feed?

By deleting the post from the feed.

By editing the post's text directly.

By changing the post's visibility settings.

By commenting on the post and liking it.

What is a social action in Salesforce?

A workflow rule that sends an email alert.

A button that creates a new record.

A report that shows social media metrics.

An action that allows users to post to Chatter, share files, or publish to external social networks.

A marketing team wants to analyze the performance of posts made to external social networks. They need to see which posts generated the most engagement and which campaigns drove the most traffic. The company uses Salesforce and has integrated social accounts. What should the admin do to provide this analysis?

Use the Campaign object's standard reports to include social engagement.

Create a custom object to manually log social post performance.

Use Chatter analytics to track post engagement.

Create reports on the Social Post object and group by campaign.

SalesforceCertified Platform App Builder

Domain 5Objective 1

Describe the Capabilities of and Use Cases for Social Features. PLATFORM-APP-BUILDER Practice Questions (Page 5)

Part of the SOCIAL domain, which accounts for 3% of the PLATFORM-APP-BUILDER exam.

29questions here

6free pages

7concepts

3%of the exam

Questions 21–25

21application · medium
A sales rep wants to share a customer success story with the entire company. The rep wants to include a link to the customer's Account record and allow colleagues to comment. What should the rep do?
Select an answer first
22application · medium
A service manager wants to monitor brand mentions on Twitter and create cases for customer complaints. The company uses Salesforce and has integrated Twitter. What should the admin configure to automatically create cases from tweets?
Select an answer first
23foundation · easy
How can a user interact with a post in a Chatter feed?
Select an answer first
24foundation · easy
What is a social action in Salesforce?
Select an answer first
25expert · hard
A marketing team wants to analyze the performance of posts made to external social networks. They need to see which posts generated the most engagement and which campaigns drove the most traffic. The company uses Salesforce and has integrated social accounts. What should the admin do to provide this analysis?
Select an answer first

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