Given a Customer's Selling Process, Configure Guided Selling to Suggest Applicable Products. CPQ-ADMINISTRATOR Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A CPQ admin has configured guided selling for a logistics company. The rules recommend different shipping containers based on the customer's shipment size (small, medium, large) and destination (domestic, international). The admin has tested the rules and they work correctly. However, the sales team reports that sometimes the recommendations are missing when they use the wizard. What is the most likely cause?

   • AThe sales rep is not answering all the guided selling questions before viewing recommendations.
   • BThe shipping container products are not in the default price book.
   • CThe guided selling questions are not marked as 'Required'.
   • DThe rules are not active.
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   A CPQ admin is configuring guided selling for a financial services company. The sales process requires capturing the customer's risk tolerance (low, medium, high) and investment goal (growth, income, preservation). The admin wants to minimize the number of questions while still capturing all necessary information. The company also wants to use the answers to recommend suitable investment products. What is the best approach?

   • ACreate three guided selling questions, one for each risk level, to capture the customer's preference.
   • BUse product attributes to capture the customer's risk tolerance and investment goal.
   • CCreate two guided selling questions, one for risk tolerance and one for investment goal, and use rules to map combinations to products.
   • DCreate a single guided selling question with combined answer choices like 'Low-Growth' and 'High-Income'.
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4. 23application · medium

   A CPQ admin has finished configuring guided selling for a furniture company. The admin wants to verify that a customer who selects 'Modern' style and 'Under $500' budget is recommended the 'Modern Chair' product. What is the most efficient way to test this?

   • ACreate a test quote, launch the guided selling wizard, answer the questions as the customer would, and check the recommended products.
   • BRun a report on all guided selling rules to see which ones are active.
   • CAsk a sales rep to manually add the 'Modern Chair' product to a test quote.
   • DReview the guided selling rule's conditions and product mapping in the setup page.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   How does guided selling support the customer's selling process in CPQ?

   • ABy automatically discounting products based on customer responses
   • BBy requiring the customer to configure products themselves
   • CBy asking relevant questions and then suggesting products that fit the customer's needs
   • DBy providing a static list of all products for the rep to choose from
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6. 25application · medium

   A CPQ admin has configured a guided selling rule that recommends 'Standard Support' when the customer selects 'Small Business' for company size. During testing, the rule does not fire. The admin has verified that the question is answered correctly and the rule is active. What should the admin check next?

   • AConfirm that the rule's 'Run on Save' option is enabled.
   • BEnsure the guided selling question is marked as 'Required'.
   • CVerify that the rule's condition uses the correct field and value from the guided selling question.
   • DCheck that the 'Standard Support' product is in the default price book.
   Reveal Solution Discussion Select an answer first