Determine Work Order Closure Processes and Associated Follow-Up Tasks AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–17

1. 16foundation · easy

   What should be checked before finalizing a work order closure to ensure all work is complete?

   • AAll required tasks are marked complete.
   • BThe customer has been invoiced.
   • CThe technician has been paid.
   • DThe work order has a high priority.
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A work order for a complex equipment repair is complete. The customer requires a follow-up inspection by a third-party auditor and a maintenance check in three months. The technician also needs to send a report to the customer. What should the technician do to ensure all follow-up actions are tracked?

   • AClose the work order without creating any follow-up tasks.
   • BCreate a follow-up task for the inspection and maintenance, and note the report in the work order.
   • CCreate a single follow-up task for the inspection, maintenance, and report.
   • DCreate separate follow-up tasks for the inspection, maintenance, and report.
   Reveal Solution Discussion Select an answer first