Determine Work Order Closure Processes and Associated Follow-Up Tasks AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   When assigning a follow-up task, which field is used to specify who will perform the task?

   • ALast Modified By
   • BAssigned To
   • CWork Order Owner
   • DCreated By
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A dispatcher is reviewing a work order before closing it. The technician has recorded the parts used and the labor hours, but the customer signature is missing. What should the dispatcher do?

   • AReturn the work order to the technician to obtain the customer signature.
   • BClose the work order and create a follow-up task to obtain the signature.
   • CClose the work order and note that the customer was unavailable.
   • DClose the work order and mark the signature as waived.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A technician has completed a work order but has not yet recorded the final meter reading, which is a required field for closure. What should the technician do?

   • AClose the work order and note the meter reading in the work order notes.
   • BClose the work order and leave the meter reading blank.
   • CRecord the meter reading before closing the work order.
   • DClose the work order and add the meter reading to a follow-up task.
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   After completing an emergency repair on an HVAC unit, the technician notes that the unit will need a preventive maintenance visit in three months. The customer also requested a follow-up call to discuss a maintenance plan. What should the technician do to ensure both actions are tracked?

   • ACreate one follow-up task that combines the maintenance visit and the customer call.
   • BClose the work order and rely on the customer to schedule the maintenance visit.
   • CCreate a follow-up task for the maintenance visit and a separate follow-up task for the customer call.
   • DCreate one follow-up task for the maintenance visit and mention the customer call in the work order notes.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   In Salesforce Field Service, which condition must be met before a work order can be formally closed?

   • AThe work order is assigned to a technician and the customer has been invoiced.
   • BThe work order has a status of 'In Progress' and at least one service appointment is scheduled.
   • CThe work order status is set to 'Closed' and all associated service appointments are completed.
   • DThe work order has a status of 'Cancelled' and all work items are removed.
   Reveal Solution Discussion Select an answer first