Determine Work Order Closure Processes and Associated Follow-Up Tasks AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A field service manager is reviewing a batch of work orders that were closed by technicians. Several work orders have missing required documentation, such as photos and signatures. What should the manager do to prevent this in the future?

   • AManually review every work order before closure.
   • BTrain technicians on the importance of completing documentation.
   • CCreate follow-up tasks for the missing documentation.
   • DCreate a validation rule that prevents closure when required documentation is missing.
   Reveal Solution Discussion Select an answer first
2. 7expert · hard

   A field service manager is configuring the work order closure process. The company requires that a work order cannot be closed unless the technician has completed a mandatory checklist and the customer has signed off. However, some technicians are closing work orders without completing these steps. What should the manager do to enforce the closure criteria?

   • ATrain technicians on the importance of completing the checklist and obtaining signatures.
   • BCreate a validation rule that prevents closure if the checklist is incomplete or the signature is missing.
   • CCreate a follow-up task for any work order closed without the checklist or signature.
   • DManually review every work order before closure.
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   Which document is typically required to be attached or referenced when closing a work order?

   • AThe dispatcher's daily schedule.
   • BA copy of the technician's training certificate.
   • CThe customer's original purchase order.
   • DA completed service report or work summary.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   Which action is part of validating a work order before closure?

   • AChanging the work order type to 'Preventive Maintenance'.
   • BDeleting incomplete tasks.
   • CReviewing the work order for any open service appointments.
   • DIncreasing the work order duration.
   Reveal Solution Discussion Select an answer first
6. 10expert · hard

   A work order is complete, but the technician has not recorded the final meter reading, which is a required field for closure. The technician is already at the next job site. What should the dispatcher do to ensure the work order can be closed?

   • AReturn the work order to the technician to record the meter reading.
   • BClose the work order and leave the meter reading blank.
   • CClose the work order and note the meter reading in the work order notes.
   • DClose the work order and create a follow-up task for the meter reading.
   Reveal Solution Discussion Select an answer first