Determine Work Order Closure Processes and Associated Follow-Up Tasks AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A field technician completes a repair but notices that a required safety inspection checklist was not filled out during the visit. The work order is otherwise complete. What should the dispatcher do before closing the work order?

   • AClose the work order and mark the inspection as not applicable.
   • BClose the work order and create a follow-up task for the inspection.
   • CClose the work order and note the missing inspection in the work order notes.
   • DReturn the work order to the technician to complete the inspection before closing.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   Which follow-up task type is used to verify that a repair was successful after a work order is closed?

   • ABilling review
   • BInspection
   • CTechnician training
   • DInventory restock
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   How can a follow-up task be created from a closed work order in Salesforce Field Service?

   • AManually create a task and link it to the work order.
   • BDuplicate the work order and rename it as a task.
   • CAutomatically generate a task by changing the work order status to 'Closed'.
   • DConvert the work order into a case and then into a task.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   Which data entry is essential to complete when closing a work order in Field Service?

   • ARecording the dispatcher's notes about scheduling.
   • BEntering the customer's preferred contact time.
   • CRecording the actual labor hours and parts used.
   • DLogging the technician's home address.
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   Which of the following is a common type of follow-up task associated with a closed work order?

   • ATechnician certification renewal
   • BCustomer satisfaction call
   • CDispatcher shift scheduling
   • DInvoice payment processing
   Reveal Solution Discussion Select an answer first