Determine How to Apply Parts Required for a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A field service technician is assigned a work order to repair a commercial HVAC unit. The work order details indicate the compressor is faulty and the system uses R-410A refrigerant. The technician has a replacement compressor in the truck but needs to verify the correct refrigerant charge. What should the technician do to ensure the correct parts are applied?

   • AAdd the refrigerant to the work order but do not add the compressor, since the compressor is already on the truck.
   • BCheck parts availability for the refrigerant and compressor, then add only the parts that are currently in stock.
   • CAdd the replacement compressor to the work order and also add the appropriate amount of R-410A refrigerant as a part, based on the manufacturer's specifications.
   • DAdd only the replacement compressor to the work order, since the refrigerant is a consumable and not tracked as a part.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   When adding a part to a work order, which field on the Product Required record is essential to ensure the correct quantity is ordered?

   • ALine Description
   • BQuantity
   • CShip To Address
   • DUnit Price
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   To ensure a part is available for a scheduled work order, a consultant wants to reserve the inventory. Which action accomplishes this?

   • AAdd a Service Appointment
   • BCreate a Product Request
   • CChange the Price Book
   • DUpdate the Work Order Status
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A technician is completing a work order for a printer repair. The work order requires a new fuser unit and a toner cartridge. The technician has the fuser unit in stock but needs to order the toner cartridge. What should the technician do to apply the parts to the work order?

   • AWait until the toner cartridge arrives before adding any parts to the work order.
   • BAdd only the toner cartridge to the work order, since the fuser unit is already in the technician's truck.
   • CAdd both the fuser unit and the toner cartridge to the work order, noting the toner cartridge is on backorder.
   • DAdd only the fuser unit to the work order, since the toner cartridge is not in stock.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   A field service consultant needs to check whether a part is in stock before assigning a work order. Which Salesforce feature provides real-time visibility into inventory levels?

   • AService Contract
   • BWork Order Line Item
   • CInventory object
   • DPrice Book
   Reveal Solution Discussion Select an answer first