Determine How to Apply Parts Required for a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A dispatcher is planning a work order for a customer who needs a new water heater installed. The work order specifies a 50-gallon gas water heater. The dispatcher checks the inventory and sees that there are two 50-gallon models in stock, but one is a different brand. What should the dispatcher do to ensure the correct part is applied?

   • AAdd the specific 50-gallon model that matches the customer's requirements and allocate it to the work order.
   • BCheck if the other brand is compatible, and if so, add that one to the work order.
   • CAdd the first 50-gallon model in the inventory list to the work order, since both are the same size.
   • DAdd both 50-gallon models to the work order and let the technician choose on site.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A technician is working on a work order to replace a conveyor belt. The work order specifies a belt length of 12 feet and a width of 6 inches. The technician has a 12-foot belt in stock but it is 8 inches wide. What should the technician do?

   • AUse the 8-inch wide belt and add it to the work order, since the length is correct.
   • BCheck if the 8-inch belt can be modified to fit, and if so, add it to the work order.
   • CAdd the 8-inch wide belt to the work order and note that it is a substitute.
   • DAdd the 12-foot, 6-inch belt to the work order and order it if it is not in stock.
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   A consultant needs to add a part to a work order. Which record type must be created to associate the part with the work order?

   • AWork Type
   • BPrice Book Entry
   • CProduct Required
   • DService Appointment
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A work order is created for a commercial oven repair. The technician's initial assessment indicates the heating element is faulty. The work order also notes the oven has been overheating, which may require a new thermostat. What should the technician do to identify the parts required for the work order?

   • AAdd only the heating element to the work order, since the thermostat is not confirmed to be faulty.
   • BWait until the technician is on site to determine the exact parts needed before adding any to the work order.
   • CAdd only the thermostat to the work order, since the heating element is the primary issue.
   • DAdd both the heating element and the thermostat to the work order, since both are likely needed based on the symptoms.
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   A field service consultant needs to determine which parts are required for a work order. Which Salesforce feature provides a list of recommended parts based on the work order's service contract and product details?

   • AProduct Required list
   • BMaintenance Plan
   • CEntitlement Process
   • DAsset Hierarchy
   Reveal Solution Discussion Select an answer first