A work order requires a specific pump model that is not in stock at any local warehouse. The supplier can deliver the pump in three days, but the customer needs the repair completed within two days. What should the service manager do to manage parts availability and allocation?

Allocate the pump to the work order even though it is not in stock, and hope it arrives sooner.

Allocate the pump from the supplier's delivery and schedule the work order for three days later.

Cancel the work order and refer the customer to another service provider.

Check if a compatible pump model is available and can be used as a substitute, and if so, allocate it to the work order.

SalesforceCertified Agentforce Field Service and Operations Consultant

Domain 4Objective 3

Determine How to Apply Parts Required for a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Part of the MANAGE WORK ORDER domain, which accounts for 7% of the AGENTFORCE-FIELD-SERVICE-CONSULTANT exam.

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Questions 11–11

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A work order requires a specific pump model that is not in stock at any local warehouse. The supplier can deliver the pump in three days, but the customer needs the repair completed within two days. What should the service manager do to manage parts availability and allocation?
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Determine How to Apply Parts Required for a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–11

A work order requires a specific pump model that is not in stock at any local warehouse. The supplier can deliver the pump in three days, but the customer needs the repair completed within two days. What should the service manager do to manage parts availability and allocation?

Keep studying — MANAGE WORK ORDER