Task 6 Manage Stakeholder Expectations PMP Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   During project planning, how should the project manager integrate stakeholder expectations into the project plan?

   • ABy converting them into requirements and including them in the scope baseline
   • BBy sharing them with the team in a meeting but not documenting them
   • CBy adding them to the communications management plan
   • DBy documenting them in the stakeholder engagement plan only
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2. 22application · medium

   A project manager is overseeing the construction of a new office building. The CEO expects the building to be completed by the end of the year, but the project is currently two weeks behind schedule due to a permit delay. The project manager has updated the project schedule and informed the CEO of the delay. What should the project manager do NEXT to maintain alignment with the CEO's expectations?

   • AWait until the next scheduled status meeting to discuss the impact and potential recovery options
   • BUpdate the project management plan to reflect the new completion date without consulting the CEO
   • CReassure the CEO that the project will still finish by the end of the year, as the delay can be recovered later
   • DPresent the CEO with recovery options, such as compressing the schedule or adding resources, and agree on a revised completion date
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4. 23foundation · easy

   A stakeholder expects the project to 'improve customer satisfaction.' How should the project manager translate this expectation into a measurable requirement?

   • AAsk the stakeholder to clarify their expectation in a follow-up meeting
   • BInclude the expectation verbatim in the project charter
   • CDefine a metric such as 'increase customer satisfaction survey score by 10% within six months'
   • DAdd the expectation to the risk register as a potential risk
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5. 24application · medium

   A project manager is leading a website redesign for a retail company. The marketing director expects the new site to increase online sales by 20%, while the IT director expects the site to be fully compliant with accessibility standards. During planning, the project manager translates these expectations into measurable requirements: a 20% increase in conversion rate and WCAG 2.1 AA compliance. However, the project manager does not include these requirements in the project scope statement. What is the most likely consequence?

   • AThe project will likely fail to meet the stakeholders' expectations because the requirements are not formally integrated into the project plan
   • BThe project will be completed on time and within budget, but stakeholders will be dissatisfied because their expectations were not met
   • CThe project manager will need to create a change request to add the requirements later, which is a normal part of the process
   • DThe project team will have clear direction, but the project manager will need to re-validate expectations at the end
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6. 25foundation · easy

   After implementing a corrective action to address an expectation gap, what is the most important next step?

   • AWait for the stakeholder to notice the improvement
   • BUpdate the risk register to remove the risk
   • CCommunicate the adjustment and its impact to the stakeholder
   • DClose the project and document lessons learned
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