Task 6 Manage Stakeholder Expectations PMP Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A project manager is managing a project to implement a new customer service system. The project has several stakeholders, including the customer service manager, the IT department, and external vendors. The project manager wants to monitor stakeholder satisfaction, but has limited time and resources. Which approach would be most effective?

   • ARely on the project sponsor to provide feedback on behalf of all stakeholders
   • BSend a comprehensive satisfaction survey to all stakeholders at the end of each phase
   • CConduct brief, informal check-ins with key stakeholders weekly, and use a formal survey at major milestones
   • DTrack the number of complaints and change requests as a proxy for satisfaction
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2. 12application · medium

   A project manager is assigned to a project to upgrade the company's data storage system. The project has both internal stakeholders (IT staff, finance) and external stakeholders (a cloud service provider, regulatory auditors). The project manager is creating the stakeholder register. What is the most important factor to consider when identifying expectations?

   • AThe stakeholders' explicit and implicit expectations, as well as their roles and communication preferences
   • BThe stakeholders' organizational level and whether they are internal or external
   • CThe stakeholders' level of interest and influence on the project
   • DThe stakeholders' past behavior on similar projects
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4. 13application · medium

   A project manager is managing a project to implement a new time-tracking system. Two weeks before the go-live date, the project manager learns that the HR department expects the system to generate custom reports that were not included in the original requirements. The project manager analyzes the situation and determines that the reports can be added with minimal effort and cost. What should the project manager do?

   • ADelay the go-live date to add the reports without consulting HR
   • BSubmit a change request to add the reports, and communicate the impact on schedule and budget to HR
   • CInform HR that the reports are out of scope and cannot be added
   • DAdd the reports to the project scope and proceed with the go-live date
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5. 14foundation · easy

   A project manager is reviewing stakeholder profiles to understand what each stakeholder expects from the project. Which activity best identifies implicit expectations?

   • AReading the stakeholder's job description and noting their formal authority level
   • BAnalyzing the stakeholder's communication preferences and past behavior on similar projects
   • CReviewing the project charter for listed requirements and constraints
   • DAsking the stakeholder directly what they expect from the project
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6. 15expert · hard

   A project manager is managing a project to upgrade the company's ERP system. The project has been running for eight months, and the project manager has been providing monthly status reports to the steering committee. However, the project manager has not actively sought feedback from the end users. During the user acceptance testing (UAT) phase, the end users report that the system is difficult to use and does not meet their needs. The project manager is now facing a potential delay and budget overrun. What should the project manager have done differently?

   • ARelied on the steering committee to represent the end users' interests
   • BDelayed the UAT phase until the end users were satisfied with the system
   • CInvolved end users in the UAT phase earlier to get their feedback before the final release
   • DConducted regular feedback sessions with end users throughout the project to validate that the system meets their expectations
   Reveal Solution Discussion Select an answer first