Task 6 Manage Stakeholder Expectations PMP Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   What is the primary purpose of proactive communication in maintaining stakeholder expectation alignment?

   • ATo satisfy the project sponsor's reporting requirements
   • BTo reduce the need for stakeholder engagement activities
   • CTo keep stakeholders informed of progress and potential issues before they become problems
   • DTo document all decisions for the project archive
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2. 7foundation · easy

   Which source is most useful for identifying the explicit expectations of an internal customer?

   • AThe customer's informal comments during a hallway conversation
   • BThe stakeholder's documented requirements in the project charter or requirements traceability matrix
   • CThe stakeholder's body language during a project status meeting
   • DThe project management plan's risk register
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4. 8foundation · easy

   Which tool is most appropriate for gauging stakeholder satisfaction with project deliverables?

   • AA stakeholder satisfaction survey
   • BA project schedule network diagram
   • CA risk probability matrix
   • DA work breakdown structure
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5. 9application · medium

   A project manager is managing a project to develop a new customer portal. The project sponsor has a high expectation for the portal's user experience. The project manager has been providing monthly demos to the sponsor. After the third demo, the sponsor expresses concerns about the navigation. The project manager acknowledges the feedback and updates the project plan to include a usability testing phase. What is the project manager demonstrating?

   • AReactive management, because the sponsor had to raise the concern
   • BProactive communication and continuous validation of deliverables
   • CScope creep, because usability testing was not in the original plan
   • DEffective monitoring of stakeholder satisfaction, but only if a formal survey is used
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6. 10application · medium

   A project manager is planning a new e-commerce website for a retail client. The client's CEO expects the site to handle 10,000 concurrent users, while the marketing manager expects the site to be optimized for search engines. The project manager translates these into requirements: 'the site must support 10,000 concurrent users' and 'the site must achieve a PageSpeed score of 90 or above.' During planning, the project manager realizes that the hosting budget is insufficient to meet the concurrency requirement. What should the project manager do?

   • ADrop the SEO requirement to free up budget for the concurrency requirement
   • BProceed with the original requirement and hope that the hosting provider can offer a discount
   • CPresent the cost implications to the CEO and discuss options, such as increasing the budget or adjusting the requirement
   • DReduce the concurrency requirement to 5,000 users and inform the CEO of the change
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